Market Change and Comms Lead (Temporal)

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What truly sets us apart is how we work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

Job Title

Market Change and Comms Lead

Scope
Local, Ecuador

Location
Guayaquil Pacifica

Terms

Fixed Term 12 months, Full-Time

The role

This role is critical to ensure that market change and communications activities are delivered with strong local ownership from local design through hypercare. You will report directly to the Regional Change Team and Market Deployment Lead, acting as the key in-market owner for change interventions, communications planning, readiness tracking, risk escalation and stakeholder engagement.

What you'll be responsible for

You will lead market-level change and communications delivery, using global playbooks, toolkits and wave materials to localise interventions and ensure effective readiness, engagement and adoption across the market.

• Deliver market change interventions using the methods and materials detailed in the global playbooks, localized by wave teams, in collaboration with the BI Market Change Coordinator.
• Own and deliver the market-level communications plan using comms toolkit materials and the Wave Comms playbook, localizing content to meet local market requirements.
• Validate the change impact assessment, conducting the local CIA for the market, attending local design workshops where necessary and capturing impacts in the Change Impact Template.
• Manage a team of Market Change Agents to tailor global communications materials to local functional needs, including tone of voice and translation requirements.
• Manage market-level risks, issues and roadblocks, escalating as appropriate to the Market Change Advocate and/or Regional Change Team.
• Collect ongoing feedback and readiness levels from market teams, reporting back and escalating to the Regional Change Team where necessary.

We're looking for someone who

We are looking for someone with strong stakeholder management, communications and programme management skills, who can operate confidently in a complex transformation environment and drive market readiness with discipline and clarity.

• Understands change management frameworks and methodologies, desired but not essential.
• Understands local market operations, including key stakeholders, organisational structure and ways of working.
• Brings a track record of involvement in complex transformation initiatives.
• Demonstrate strong programme management skills, including planning, stakeholder management and decision-making.
• Has experience in leading and managing teams.
• Shows excellent communication skills.
• Is comfortable operating in formal governance forums, raising risks and issues as required.
• Thinks end-to-end and takes ownerships for results
• Is comfortable working in a fast-moving, evolving organisation
• Values collaboration, clarity and low-ego ways of working

What you'll get

Alongside meaningful work and strong development, we offer a reward package that typically includes

• Market-competitive pay and performance related rewards
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities
• Specific benefits will be shared during the recruitment process and may vary by location and contract type.

#TMICC

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could! 

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

- Roles with real accountability and visible impact
- Free to move fast, experiment and challenge how things are done
- Continuous learning and development as the business grows
- Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps. 

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic. We encourage people with all backgrounds to apply including Aboriginal and Torres Strait Islander Peoples, and Māori and Pacific Peoples.