Supportive Services Manager
About this role
Overview
The Support Services Manager is responsible for assisting the Support Services Director in building self-empowerment and removing barriers to self-sufficiency for Corps members. The Supportive Services Manager reports directly to the Support Services Director.
Responsibilities
The general duties and responsibilities of the position are included in, but not limited to, the information listed below.
- Provide support services related to basic needs stabilization for individual Corps members and PowerCopsBOS alumni, including:
- Food access, housing, health and wellness, childcare, personal finance, legal assistance, etc
- Collaborate with the Support Services Director to inform and implement support services for Corps members and PowerCopsBOS alumni by utilizing referral networks, referral processes, expungement services, etc.
- Coordinate and implement training and orientations related to support services systems and resources for PowerCorpsBOS staff members.
- Contribute to program development and enhancements from the supportive services lens.
- Support data and evaluation metrics and measurement efforts.
- Perform additional tasks as required.
Minimum Entrance Qualifications
- Minimum of three (3) years of work in case management or social services. Master’s degree in Social Work or a related field can be substituted for three (3) years of experience, or a Bachelor’s degree in Social Work can be substituted for two (2) years of experience.
- Two (2) years of experience working in local social services agencies, or public benefits access, preferred.
- Ability to establish and foster relationships with multiple cross-sector partners and to work as a part of a collaborative team.
- Excellent organizational skills; proven competence with collection and management of documentation and paperwork.
- Experience with database management and recording/tracking of data.
- Ability to establish and foster relationships with cross-sector partners and to work as a part of a collaborative team.
- Flexibility, professional demeanor, ability to respond calmly and positively to rapidly changing situations.
- Demonstrated commitment to diversity and cross-cultural issues.
- Ability to self-direct and assume full ownership over responsibilities, present strong problem-solving processes.
- Demonstrate a high level of enthusiasm for and ability to convey the program mission to internal and external stakeholders in a clear and compelling manner.
- Commit to the advancement of urban youth, including staff development.
- Working knowledge of Microsoft Office and Google Suite.
- Familiarity with Boston neighborhoods is preferred.
- Ability to speak additional languages is a plus.
- A valid Driver’s License is preferred.
BOSTON RESIDENCY REQUIRED
Terms:
Union/Salary Plan/Grade: Non-Union/MM2-7
Hours per week: 35
Company at a glance
In 1972 a city ordinance created Boston Community Schools keeping Boston's school buildings open to the public after school hours; its purpose was to provide Boston residents of all ages with local, neighborhood-based hubs that offer a range of programs and services to build community, address resident needs and enhance overall quality of life within Boston. Today, over 40 years later, Boston Community Schools exist as Boston Centers for Youth & Families. BCYF is the City of Boston's largest human services organization with a network of 35 facilities consisting of 29 community center sites and six free standing pools, and core site staff supported by an allocation of City funds.
The Foundation for Boston Centers for Youth & Families was created to provide fundraising, planning and programming support to strengthen and enhance BCYF programs and services across its vast network of community centers. As BCYF's longstanding private partner, the Foundation for BCYF's works to provide a variety of affordable, high-quality, outcome-driven programs that support the healthy development and learning of young people and strengthen and enhance communities.
The Foundation for Boston Centers for Youth & Families' mission is to improve the quality of life for Boston residents by offering a wide range of comprehensive programs and activities according to neighborhood needs and interests.
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?