Team Lead - VAS

Role Overview

We are looking for a Team Leader to manage and drive VAS sales (Retail Finance, RC Transfer, and other services) by leading a team of tele calling executives and maximizing revenue

 Key Responsibilities

• Manage and drive performance of the VAS tele calling team
  
• Ensure daily and monthly achievement of VAS revenue targets (Finance, RC Transfer, other services)
  
• Drive higher attachment rate of VAS on Retail closures
  
• Coach team on VAS pitching, objection handling, and conversion techniques
  
• Monitor daily performance and improve conversion from Retail to VAS
  
• Collaborate with Retail team to ensure seamless handover for VAS pitching
  
• Track and improve team productivity (calls, talk time, conversions)
  
• Maintain discipline on CRM updates and process adherence
  
• Handle escalations and support team in closing high-value opportunities
  
• Work on document collection to ensure smooth end to end process for VAS
  

Requirements

Required Skills

• Strong sales and upselling skills
  
• Experience in team handling and coaching
  
• Good understanding of finance / RC transfer products (preferred)
  
• Strong objection-handling and negotiation ability
  
• Target-driven mindset with focus on revenue
  

 Eligibility

• Graduate with 3–7 years of experience
  
• Experience in tele calling / inside sales / VAS / financial products preferred
  
• Prior team handling experience is a plus
  
• Fluent in English, Hindi and Kannada or Tamil. Need at least one between Tamil or Kannada language.
  

 How performance will be measured

• VAS revenue achieved
  
• Attachment rate on Retail
  
• Conversion rate (Retail to VAS)
  
• Team productivity and target achievement