Assistant Dockmaster

Summary

The ideal candidate will have an outstanding attitude and be motivated to ensure the member, guest, and passenger experience are above expectations while always keeping safety awareness in mind. This individual must be flexible with the constant day-to-day activities that arise. Under the supervision of the Marina Dockmaster, the Assistant Marina Dockmaster is instrumental in assisting with the daily operation of our Marina. They must possess strong leadership qualities as they will be managing multiple marina positions including Front Desk Agents, Dockhands, and Mates. 

Essential Functions

Job duties include, although are not limited to:

Customer Service- Very high expectations to provide our resort Members and guests with memorable experiences. Quick problem-solving skills required in a Marina Management position. 

Computer Skills- Microsoft Office (Word, Excel, Outlook, etc.) proficiency required. Will need to operate various hotel/marina software. Able to complete any computer tasks given in an efficient manner. 

Responsible for billing our annual guests their monthly dockage, electrical, and incidental charges. 

Responsible for upkeeping our weekly charter commission logs. 

Inventory marina supplies and reorder as necessary. 

Assist the Dockmaster with scheduling, training and performance reviews. 

Operate the resort’s fleet of vessels when necessary. 

Coast Guard Regulations- Knowledgeable on all regulations and safety drills needed to operate a Commercial vessel. 

Available to work on weekends and holidays.

Ability to complete goals and targets given in a timely manner. 

Ability to work outside on a regular basis; regularly 90+ degree weather with high humidity. 

Internal Relationships

Reports to Dockmaster 

Manages Front Desk Agents, Dockhands and Mates

External Relationships

Has regular contact with guests and members of the resort, as well as Directors and GMs of various resort departments.   

Qualifications

•    Must possess USCG Merchant Mariner Credential: Master, minimum 25 Tons

•    Must possess a valid Drivers License- Class E. 

Education/Experience Requirements

•    Drug free and prepared to enter Maritime Consortium 

•    High School Diploma or GED 

•    Must have a minimum of 2 years’ experience commanding inspected passenger vessels in either inshore, near shore, or offshore operation. 

•    3+ years’ experience in a Marina related position preferred. 

Physical Requirements 

Frequency Key: Rare - up to 1 hour, Occasional - 1-3 hours, Frequent - 3-6 hours, Constant - 6-8 hours

Physical Activity            Frequency

Sitting                    Occasional

Walking, climbing stairs        Frequent

Crouching/Bending/Stooping        Frequent

Reaching                Frequent                

Pushing/Pulling            Frequent

Near Vision                Frequent

Far Vision                Frequent

Hearing                Constant

Talking                    Constant        

Lifting/Carrying (15 lbs.)        Frequent 

Standing                Constant 

In the United States we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.