Amenity Butler

Position Title: Amenity Butler 

Department: Front Office

Seniority Level: Supervisor 

Division: Rooms

Direct Manager: Hotel Manager – Tower

Indirect Manager: Hotel Manager – Yacht Club

Employment Type: Hourly 

Prepared By: Samuel Garcia – Hotel Manager – Yacht Club

Date: August 8, 2026

Summary

The Amenity Butler curates personalized amenities, experiences, and unexpected moments of surprise and delight that make guests feel recognized and valued. Using guest preferences, stay purpose, special occasions, VIP details, and service-recovery needs, the role designs and coordinates memorable touches with creativity, precision, and discretion while maintaining inventory, storeroom organization, and cross-departmental alignment.

Essential Functions

Amenity and Experience Curation

• Review guest profiles, preferences, stay purpose, special occasions, VIP details, and service-recovery needs to curate thoughtful, distinctive amenities and experiences.
• Proactively develop surprise-and-delight concepts that reflect each guest’s occasion and stay.
• Assemble, personalize, stage, and coordinate the timing and placement of each amenity or experience.
• Verify quality, presentation, personalization, timing, and completeness before delivery.

Inventory & Storeroom Management

• Maintain accurate inventory records, par levels, and accountability for amenity supplies and equipment.
• Receive, label, organize, and store products to protect quality, prevent shortages, and minimize waste.
• Conduct routine counts and support inventory audits.

Organization & Facility Standards

• Maintain a clean, organized, safe, and professional storeroom.
• Follow safety, sanitation, waste-disposal, and operational standards.

Systems & Administrative Duties

• Review Opera Cloud, 360 HUB, Monday.com, Birchstreet, and other designated platforms to identify guest requests and amenity requirements.
• Track requests, fulfillment status, inventory movement, and deliveries accurately.
• Recommend process improvements that strengthen efficiency and service delivery.

Customer Service & Service Excellence

• Deliver Forbes Five-Star service through urgency, professionalism, ownership, and meticulous execution.
• Gather guest insights and partner with operational teams to coordinate personalized moments across the guest journey.
• Anticipate meaningful needs and occasions, responding with thoughtful amenities and creative touches.

Education/Experience Requirements:

• High school diploma or equivalent.
• Strong organization, time management, communication, and interpersonal skills.
• Ability to work independently, manage competing priorities, and maintain exceptional attention to detail.
• Professional appearance, positive attitude, and commitment to quality.

Preferred

• Experience in luxury hospitality, guest services, inventory control, storeroom management, or warehouse operations.
• Experience with inventory or tracking systems; familiarity with Opera Cloud, Monday.com, Agilysys POS, and Microsoft Office, Birchstreet preferred.

Competencies

• Creative Thinking and Personalization
• Attention to Detail and Quality
• Organization, Planning, and Time Management
• Accountability and Reliability
• Collaboration and Communication
• Inventory Stewardship
• Service Excellence

Success Measures

• Personalized amenities and experiences are relevant, accurate, polished, and delivered on time.
• Inventory records and par levels remain accurate; shortages, waste, and service disruptions are minimized.
• The storeroom remains organized, safe, and audit ready.
• Operational teams receive timely, clear updates that enable seamless execution.
• Curated moments strengthen guest recognition, celebration, and service recovery.

Career Growth & Development Opportunities

The role builds experience in luxury service, personalized guest recognition, amenity and experience curation, inventory stewardship, hotel systems, and cross-departmental collaboration.

Professional Development Opportunities

• Develop Forbes Five-Star service, experience-design, logistics, systems, and operational-planning skills.

• Participate in eligible company-sponsored training and professional development opportunities.

Potential Career Pathways

Strong performance can build transferable experience for future opportunities such as:

• Guest Services, Guest Relations, or Butler Services
• VIP Services or Pre-Arrival
• Housekeeping or Rooms Operations supervision
• Inventory or Purchasing coordination
• Assistant Manager roles in Rooms Division or Guest Experience

Physical Requirements
 

• Lift up to 50 pounds and frequently carry items up to 25 pounds.
• Stand and walk for extended periods; frequently reach, bend, and handle supplies.
• Communicate effectively and visually inspect products, inventory, and work areas.

Frequency Key: 

Rare - up to 1 hour, Occasional - 1-3 hours, Frequent - 3-6 hours, Constant - 6-8 hours 

Physical Activity Frequency

Sitting Frequent 

Walking Frequent 

Climbing stairs Frequent 

Standing Constant 

Crouching/Bending/Stooping Frequent 

Reaching Frequent 

Grasping Constant 

Pushing/Pulling Frequent 

Near Vision Constant 

Far Vision Constant 

Hearing Constant 

Talking Constant 

Smell Occasional 

Taste Never 

Lifting/carrying (50 lbs.) Frequent

Travel Rare

Standing, bending, stooping, and lifting weights up to and including 50 lbs. may be required.
 
 
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