Head of Technical - US casualty

Job Title: Head of Technical - US Casualty

Location: London/Hybrid (Typically 2/3 days in the office)

Type: Full time – Permanent (If you are a job share partnership, work reduced hours, or any other way of working flexibly, please do still get in touch)

At Price Forbes, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity.

Working at Price Forbes means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own.

Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

What we can offer:

We offer much more than just an inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and so much more. All of this with a supportive management team as well as working alongside some of the industry’s top talent.

You’ll have access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans etc.

Further perks of working with us (Fixed benefits):

• Employer pension contribution of 10% (providing you, the Employee provides 5%).

• Good work life balance - flexibility to suit you.

• Competitive salary.

• Life Assurance at X4 of your base salary.

• Group Income Protection.

• Generous Annual Leave entitlement.

• Private Medical Insurance.

• Group annual bonus scheme.

Manager says:

In the US Casualty market, deep technical knowledge is a rare commodity. If you have spent the last 5+ years mastering complex US jurisdictions, navigating high-value exposures, and acting as the go-to technical referral point for your peers, you are likely ready for the next step. You don’t need a formal manager title to join us; you just need the technical pedigree, a natural ability to coordinate workloads, and the ambition to formally lead and develop a high-performing team.

What you will do:

• Managing Technical Team including Performance Review, goal setting etc

• Recruitment of new employees – interviews, interview feedback, offer process, onboarding etc

• Production of slips and endorsements

• Checking processing transactions and transmission of processing documentation

• Technical Account Allocation

• Completing quarterly File Reviews, including completing the actual review, reviewing QA final check including appeal items, communicating team score, sending review summary to account team, following up on Action Points

• Handling, reviewing and processing bdx for Binders and Lineslips (Alive, Axis / Magnes, MIC etc)

• Ensuring Middle Office processes and procedures are followed across the team

• Communicating any Whitespace enhancements and analysing impact of changes for team

• Pulling outstanding work reports (quotes, endorsements, subjectivities) and distributing to wider team

• Running CC / EOC reports to ensure we on track with agreed KPI’s

• Run bad debt, outstanding premium from client / market reports so on track for payment deadlines / PPW etc

• Testing of any new systems

• Keeping e-filing system up to date for accounts worked on

• Ensuring our MRC template is compliant and up to date with any regulatory changes

• Member of internal MRC Wordings Committee so US Casualty has a voice on any future proposed amendments (have asked Lewis to join)

• Agree Whitespace, internal review sign offs access for team / new members

• Created BOR tracker so we follow agreed internal processes for mid-term transfers

• Working closely with MD / Team Leads on annual / monthly budgets

• Built good rapport / relationship with Offshore Processing team and run weekly meeting with the team to go through outstanding work

• Attendance of client meetings where applicable

• Managing KYC refresh process for team (monthly report) so accounts are up to date ready for processing

• Working with Bermuda processing to ensure we are aligned on brokerage allocations

What you will bring:

• Excellent technical US Casualty knowledge including understanding of various types of wordings

• Good communication skills

• Data analysis abilities and reporting

• Managing the end to end operational technical process from slip preparation; invoicing; bdx management; premium collection; outstanding monies

• Ability to work to deadlines

• Ability to manage and co-ordinate individuals

• Can build relationships across broking; operations and compliance teams

• Act as the team’s technical expert for complex risks and processing issues

• Provide advice, training and guidance to others in the team

• Experience with system testing, upgrades, process improvement would be helpful with the new system coming in soon

Think you don’t meet every requirement?

We are an equal opportunities Employer, dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive, bring their whole self to work, and reach their full potential. If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.

Interview Process:
At Price Forbes, we have a straightforward interview process to ensure the best fit for both you and the company:

• Submit your application with your CV, emphasising your skills and experience related to the job.

• Our Talent Acquisition team will then arrange a call where they can tell you more about the role and the team. We want to learn about your motivation and goals, what you can bring to Price Forbes, and answer any immediate questions.

• If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members, via teams or in person. We will discuss our technologies, key skills, and team dynamics and provide further opportunity to ask any questions. This is your chance to voice your thoughts on the role and we will outline our expectations and ensure this role aligns with your ambitions for the future.

• Depending on the role, you may be invited to attend a second stage interview with further members of the team.

If successful or unsuccessful, we always try and move quickly in presenting an offer or providing feedback.

We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success. Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.

#PFI

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history, and a standard criminal record check.

Note to recruiters and employment agencies:

We will not pay for unsolicited CV's from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific vacancy.