Senior L3 Engineer - Mobile (iOS & Android)
About this role
As a Senior L3 Engineer - Mobile (iOS & Android), you will provide advanced break-fix maintenance and deployment support for the mobile components of the Pay2Bill application landscape. You will play a critical role in resolving complex incidents, supporting deployments, identifying root causes for priority issues, and enabling stable handover to Level 2 teams within a live operational environment.
What You'll Do and How You'll Succeed
- Provide Level 3 break-fix support for Pay2Bill mobile applications across iOS and Android environments.
- Investigate and resolve complex production issues affecting mobile application stability and functionality.
- Perform Root Cause Analysis for P1 and P2 incidents and contribute to clear, actionable RCA documentation.
- Support deployment activities for mobile releases, including validation of implementation steps and rollback readiness.
- Work closely with Level 2 teams to ensure smooth deployment support and operational transition.
- Troubleshoot recurring incidents and recommend sustainable fixes within the scope of the support engagement.
- Support monthly operations reviews through technical updates, incident analysis, and operational insights.
- Collaborate with cross-functional teams to clarify issues, assess impact, and restore service efficiently.
- Ensure support activities are documented clearly for operational continuity and stakeholder visibility.
- Maintain strong awareness of support boundaries, including escalation of requests that fall under development or change request scope.
We'd Love to Hear From You If...
Experience
- You have strong experience supporting mobile applications in a Level 3 support, maintenance, or production support environment.
- You have handled complex incident resolution for enterprise mobile applications across iOS and Android.
- You have experience supporting release or deployment activities in live production environments.
Technical Expertise
- You have solid understanding of mobile application support across iOS and Android platforms.
- You are experienced in break-fix analysis, incident troubleshooting, and root cause investigation.
- You can support deployment execution, rollback planning, and handover readiness for Level 2 teams.
- You understand the distinction between operational support and development scope in managed support environments.
Ways of Working
- You bring strong troubleshooting discipline and urgency in resolving production issues.
- You communicate clearly during incidents, deployments, and post-incident reviews.
- You work well with support teams, delivery teams, and operational stakeholders.
- You are methodical, dependable, and focused on service stability.
Assignment Details
- Contract Duration: 1 year
- Shift: 8x5 support model
Company at a glance
Thakral One is a technology consulting and services company headquartered in Singapore, with a pan-Asian presence. We focus primarily around technology-driven consulting, adoption of value-added bespoke solutions, enabling enhanced decision support through data analytics, and embracing possibilities in the cloud. We are heavily inclined towards building capabilities collaboratively with clients and believe strongly in improving grounded and practical outcomes. This approach is possible through our partnership with leading global technology providers and internal R&D teams. Our clients come from Financial Services, Banking, Telco, Government, Healthcare, and Consumer-oriented organisations.
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