After Sales Service Specialist

Job DetailsLevel: EntryJob Location: Houston, TX 77029The After Sales Service Department Specialist serves as the primary point of ownership for post-sale customer support activities. This role exercises independent judgment in resolving complex service issues, coordinating cross-functional solutions, and supporting process improvements that impact customer satisfaction and operational efficiency.
Responsibilities/ QualificationsEssential Responsibilities

Serve as primary contact for escalated after-sales service matters and complex customer issues.
Review, analyze, and resolve service discrepancies.
Exercise discretion in determining appropriate resolutions within company guidelines.
Collaborate with Sales, Purchasing, Operations, and vendors to resolve product or fulfillment issues.
Identify trends in service issues and recommend corrective action or process improvements.
Review and approve service-related credits within established authority limits.
Ensure compliance with company policies, inventory controls, and service procedures.
Develop and maintain service documentation standards and workflow improvements.
Provide training and guidance to After Sales Service Associates as needed.
Support department reporting, KPI tracking, and performance metrics.

Required Skills & Abilities

Strong analytical and problem-solving skills.
Ability to interpret company policies and apply independent judgment to customer situations.
Advanced communication skills.
Proficiency in Microsoft Office Suite, particularly Excel.

Education & Experience

Bachelor’s degree preferred.
3–5 years of experience in customer service, inside sales, warranty administration, or operations support.
Experience handling escalated or complex customer matters is preferred.