After Sales Service Coordinator

Job DetailsLevel: ExperiencedJob Location: West Chester, OH 45014After Sales Service Department

Reports to: Branch Manager

Position Summary

The After Sales Service Department Associate provides administrative and transactional support to the Sales team. This role focuses on expediting, documentation accuracy, and customer follow-up to ensure a high level of service after the sale is completed.

Essential Responsibilities

Dedicated support to answer or coordinate responses for all requests from the assigned customers.

Ensure high levels of customer satisfaction through excellent sales service.

Become familiar and stay knowledgeable on our inventory.

Comply with inventory control procedures and RMA’s.

Enter Quotes and Order, and order verification.

Expedite orders and incoming PO’s and Sales orders.

Advise sales of any changes on incoming PO’s and Sales orders

Update Sales orders with any changes to customer information

Other sales/expediting duties as assigned by manager.

Required skills & Abilities

Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).

Basic understanding of sales principles and customer service practices

Solid communication and interpersonal skills

Ability to manage multiple priorities in a fast-paced environment.

Education & Experience

High school diploma required; college coursework preferred.

At least two years of administrative experience is preferred

Qualifications