Workforce Transformation Lead

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Workforce Transformation Lead 
Job Title: Program Specialist VI 
Agency: Health & Human Services Comm 
Department: Support Services 
Posting Number: 20352 
Closing Date: 09/03/2026 
Posting Audience: Internal and External 
Occupational Category: Education Training and Library 
Salary Range: $5,098.66 - $6,701.75 
Pay Frequency: Monthly
Salary Group: TEXAS-B-23 
Shift: Day 
Additional Shift:  
Telework: Eligible for Telework 
Travel: Up to 50% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 909 W 45TH ST #633 BLDG 3 
Other Locations:  
MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS 
 
 
 

JOB DESCRIPTION

Would you thrive in an environment where you learn, build connections, and grow personally and professionally all while helping make a positive impact on people’s lives? Do you appreciate being around others like yourself who are dependable, trustworthy, hard workers who believe in the value of teamwork and collaboration?

If you love the idea of helping facility staff reduce stress, increase job satisfaction, and feel happier at work, we are looking for you!

The Health and Specialty Care System (HSCS) is dedicated to building an atmosphere where employees feel valued and supported while providing specialized care for Texans in need. HSCS serves 25+ facilities in Texas with over 18,000 employees who provide care to individuals with mental illness and intellectual disabilities. HSCS Workforce Transformation (WFT) is part of Staff Support Services (SSS) in the Business Operations Unit.

The HSCS Workforce Transformation team supports HSCS facilities through data-informed, in-person, virtual, and hybrid, staff support activities. The Workforce Transformation Specialist Lead (Program Specialist VI) works under the direction of the Workforce Transformation Director and performs highly complex training and development work.

The WFT Specialist Lead supports Staff Support Services’ (SSS) programs and activities through training development, coordination, and facilitation; training evaluation, data collection, and reporting; dashboard maintenance; SharePoint site maintenance; and process improvement support. Works under limited supervision, with moderate latitude for the use of initiative and independent judgment.

The ideal candidate is an adaptive facilitator who reads the room and adjusts style, energy, and approach to meet the needs of diverse audiences to include different staff levels, departments, leadership levels, and facility environments. They are flexible and responsive and can tailor content, delivery, and tone based on the audience dynamics and real-time feedback. They have a demonstrated ability to pivot quickly and smoothly to unforeseen circumstances. 

This candidate will enjoy collecting quantitative and qualitative data using participant feedback, engagement data, and outcome metrics. They will utilize this data to track and report on training participation, effectiveness, and learner feedback, and will translate findings into clear insights for SSS leadership.

The WFT Specialist Lead will oversee the maintainance of the SSS SharePoint sites to ensure consistency in branding and user experience. The SharePoint site will be used as a repository of resources for facility leadership and staff to include items such as micro-training videos, full presentations, handouts, job aids, etc. The WFT Specialist Lead will be responsible for oversight of the design and content of the site.

This position, in addition to all SSS staff, is responsible for identifying trends and suggesting process improvement opportunities and ideas.

Telework eligibility depends on agency policy and operational needs.

This position will travel to HSCS Facilities in Texas and requires travel up to 50% of the time.

Essential Job Functions

1. Program and Project Management (40%)

Plans, prioritizes, and performs a variety of technical, training, research, planning, policy, assessment, and administrative activities for assigned WFT projects and programs. Coordinates the collection, organization, analysis, and preparation of materials in response to requests for WFT information, reports, and presentations.

 
Designs and delivers learning objectives, agendas, presentations, facilitator guides, participant materials, job aids, and other training resources. Applies adult learning principles, instructional design methods, and group process techniques to create effective virtual, in-person, and hybrid training experiences.

Leads training and development activities across virtual, in-person, and hybrid environments. Adapts delivery methods to the audience and ensures sessions support staff performance and program goals.

Facilitates completion of assigned division-level initiatives by coordinating with state hospitals and SSLCs and other stakeholders as needed. Consults with HHSC partners and SSS leadership to resolve problems, identify training needs, and discuss program effectiveness.

Provides high-level technical assistance and advice for by interpreting policies, procedures, rules, regulations, and standards related to WFT programs and creates efficiencies where opportunities occur. 

Serves as the lead on implementation and ongoing management of complex program initiatives such as wellness, staff morale, engagement, and retention.

1. Workforce Support Planning (30%)

Assists with division-wide strategic planning and guidance for SSS programs and workforce development and support. Reviews information, identifies issues and trends, documents results, and recommends improvements.

Oversees the management of SharePoint site content and related Microsoft 365 tools (lists, trackers, dashboards, training records, spreadsheets). Ensures resources remain accurate, accessible, user-friendly, consistently branded, and aligned with SSS communication and program needs.

1. Process Improvement (25%)

Utilizes analytical skills to identify barriers and develop solutions to improve operations across many program and support areas.

Assists SSS leadership with developing and implementing effective techniques for evaluating WFT programs, identifying the need for new programs, and providing guidance to staff in the development and integration of new methods and procedures.

Coordinates with internal and external stakeholders, prepares reports and presentations, and translates data findings into clear insights and recommendations.

Performs and/or oversees studies and analyses of operations and problems and the preparation of reports of findings and recommendations for implementation of new systems, procedures, or organizational changes.

1. Performs related work as assigned (5%)

Registrations, licensure requirements, or certifications

“NA”

Knowledge, Skills, and Abilities

• Knowledge of local, state, and federal laws related to the program area; public administration and management techniques; statistical analysis processes; research techniques; training and marketing techniques; and program management processes and techniques.

• Knowledge of training and staff development principles, instructional design, curriculum development, adult learning practices, group processes, group dynamics, and interpersonal relations.

• Knowledge of methods for developing learning objectives, agendas, presentations, facilitator guides, participant materials, job aids, evaluation tools, and other training resources.

• Knowledge of program evaluation methods, data collection practices, feedback tools, performance measures, and techniques for assessing training effectiveness and program outcomes.

• Skill in identifying measures or indicators of program performance and the use of a computer and applicable software.

• Skill in facilitating workshops, teambuilding activities, staff support sessions, and training activities in virtual, in-person, and hybrid environments.

• Skill in oral and written communication, stakeholder coordination, presentation development, report preparation, and translating data findings into clear insights and recommendations.

• Skill in using Microsoft 365 tools, SharePoint, dashboards, lists, trackers, training records, spreadsheets, and other software to organize content, maintain documentation, and monitor program activities.

• Ability to gather, assemble, correlate, and analyze facts; devise solutions to problems; market programs; prepare reports; develop, evaluate, and interpret policies and procedures; communicate effectively; and serve as a lead worker providing directions to others.

• Ability to assess training needs, evaluate training delivery methods and materials, identify barriers and trends, and recommend practical improvements.

• Ability to manage SharePoint site content so resources are accurate, accessible, user-friendly, consistently branded, and aligned with SSS communication and training needs.

• Ability to communicate effectively, adapt training delivery to diverse audiences, work collaboratively with the SSS team, and exercise initiative and independent judgment.

Initial Screening Criteria

Bachelor's degree in training, leadership, coaching, or related degree preferred. Education and experience may be substituted for one another on a year for year basis.

At least 2 years of experience working for Health and Specialty Care Systems

Experience developing, coordinating, facilitating, or evaluating training, staff development, employee engagement, or staff support activities.

Experience collecting, organizing, analyzing, or reporting program, training, participation, feedback, or outcome data.

Experience creating, editing, organizing, or maintaining SharePoint sites, pages, lists, libraries, dashboards, or resource repositories.

Experience communicating with stakeholders, preparing written materials, presentations, reports, or recommendations, and supporting process improvement activities.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.