Digital Information Technical Support

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Digital Information Technical Support 
Job Title: Systems Analyst IV 
Agency: Health & Human Services Comm 
Department: IT Internal Marketing 
Posting Number: 20011 
Closing Date: 09/19/2026 
Posting Audience: Internal and External 
Occupational Category: Computer and Mathematical 
Salary Range: $5,098.66 - $7,083.33 
Pay Frequency: Monthly
Salary Group: TEXAS-B-23 
Shift: Day 
Additional Shift: Days (First) 
Telework:  
Travel: Up to 10% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 701 W 51ST ST 
Other Locations: Austin 
MOS Codes: 0171,8848,8858,181X,182X,1D7X1,255A,255S,25B,25D,25H,26B,62E,681X,682X,781X,CTI,CTM,CTR,CYB10,CYB11 
ISM,IT,Z Prefix 
 
 

Brief Job Description:

Reporting to the Director of Digital Information Services, this position collaborates with Legal, Program, and IT teams across Texas Health and Human Services (HHS) agencies. As a member of the IT Operational Support group, this role supports security operations, vulnerability management, and system lifecycle activities, including server maintenance and decommissioning systems. Responsibilities include tracking risks and vulnerabilities in Archer, managing IT service requests, and collecting forensic data from digital devices. Additional duties include advanced computer systems analysis, server administration, user requirements definition, procedure development, and system enhancement or automation. The position requires technical expertise in analyzing complex systems, maintaining server environments, supporting lifecycle activities, developing strategic solutions, and collaborating effectively with business and technical teams. Work is performed with minimal supervision.

Essential Job Functions (EJFs):

• Coordinate with Security and vendors using Archer management tool to review scan results, plan remediation, and manage risk acceptance. Developing and maintaining detail documentation for security controls, including implementation statement and providing supporting evidence for compliance. Write and validate System Security plans, support audits and continuous monitoring activities. (25%)
• Manage information and documentation for all Digital Information Services applications, providing support for architectural reviews, authority to operate, licensing, and system support tickets as necessary. (15%)
• Performs server and systems administration activities, including configuring, maintaining, patching, troubleshooting, and supporting Windows server environments. Uses administrative tools such as PowerShell, Command Prompt, Registry Editor, and related system utilities to manage configurations, resolve technical issues, support security remediation, and maintain system availability and performance. (15%)
• Handle security incidents by managing tickets in BMC Helix or Remedy, investigating, prioritizing, and documenting findings. Handle the Digital Information Services ticket queue(s) by updating and responding to tickets within a limited timeframe. (10%)

• Support Open Records Requests by running searches and exporting results as directed by Legal. (10%)

• Collect, process, and analyze litigation data, preserve digital evidence per protocol, maintain chain-of-custody, and provide forensic reports, using a variety of forensic data collection tools such as iMazing, Robocopy, EnCase, Forensic tool kit (FTK), etc. (10%)
• Submit Change Advisory Board (CAB) requests for platform maintenance and vendor support tickets. (10%)
• Other duties as assigned. (5%)
• After-hours work may be required to meet schedule demands.

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

• Knowledge of security operations, vulnerability management, risk tracking, and remediation coordination processes.
• Knowledge of governance, risk, and compliance tools such as Archer for tracking vulnerabilities, documenting risks, and managing risk acceptance.
• Knowledge of security control documentation, System Security Plans, audit support, and continuous monitoring requirements.
• Knowledge of Windows server administration, including server configuration, maintenance, patching, troubleshooting, and lifecycle management.
• Knowledge of administrative tools and utilities such as PowerShell, Command Prompt, Registry Editor, and related system management tools.
• Knowledge of IT service management processes and ticketing systems such as BMC Helix or Remedy.
• Knowledge of forensic data collection, digital evidence preservation, chain-of-custody procedures, and forensic reporting practices.
• Knowledge of application support documentation, architectural review processes, authority to operate requirements, licensing, and system support procedures.
• Knowledge of Change Advisory Board processes, system maintenance coordination, vendor support requests, and change management practices.

Skill in:

• Skill in coordinating vulnerability remediation activities with security teams, vendors, and technical stakeholders.
• Skill in using Archer or similar governance, risk, and compliance tools to track vulnerabilities, document risks, and support risk acceptance processes.
• Skill in developing and maintaining security control documentation, System Security Plans, audit materials, and compliance evidence.
• Skill in administering Windows server environments, including configuration, maintenance, patching, troubleshooting, and decommissioning activities.
• Skill in using PowerShell, Command Prompt, Registry Editor, and other administrative tools to manage system configurations and resolve technical issues.
• Skill in managing IT service requests, security incident tickets, and operational support queues using tools such as BMC Helix or Remedy.
• Skill in collecting, processing, preserving, and analyzing digital evidence in accordance with forensic protocols and chain-of-custody requirements.
• Skill in preparing Change Advisory Board requests, coordinating vendor support, and supporting planned system maintenance activities.
• Skill in developing and executing Boolean search strings to locate, filter, and export responsive records for open records, litigation, forensic, and investigative requests.
• Strong problem-solving abilities.

Ability to:

• Ability to analyze complex systems, identify technical issues, and develop appropriate solutions to support operational needs.
• Ability to maintain, troubleshoot, patch, and support Windows server environments and related system infrastructure.
• Ability to document security controls, system configurations, procedures, risks, remediation actions, and audit evidence clearly and accurately.
• Ability to manage competing priorities, service requests, incident tickets, and support queues within established timeframes.
• Ability to support system lifecycle activities, including maintenance planning, change coordination, vendor support, and system decommissioning.
• Ability to communicate technical information effectively to various stakeholders.
• Ability to work independently with minimal supervision and exercise sound judgment.

Registrations, Licensure Requirements or Certifications:

Preferred relevant certifications: ITIL Foundation Certification, Microsoft Certified Windows Server Administration or equivalent, CompTIA Security+, Certified Information Systems Security Professional (CISSP), Project Management Professional (PMP).

Initial Screening Criteria:

• Bachelor’s degree in computer science, management information systems, cybersecurity, information technology, or a related field. Relevant experience may substitute for education on a year-for-year basis.
• Minimum of four years of experience in systems administration, computer systems analysis, IT operational support, cybersecurity, or a related technology field.
• Experience with Windows server administration, including maintenance, patching, troubleshooting, and system lifecycle support.
• Experience with vulnerability management, risk tracking, security documentation, IT service tickets, and coordination with technical teams or vendors.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.