Office Manager

Job DetailsJob Location: SOUTHEASTERN MEDICAL CENTER ORTHOPEDIC SPECIALIST - Hammond, IN 46320Position Type: Full TimeSalary Range: $55,000.00 - $60,000.00 SalaryJob Shift: AnyJob Category: Health CarePREVIOUS EXPERIENCE AS A MEDICAL OFFICE MANAGER IS REQUIRED. CANDIDATES WITH NO PRIOR MEDICAL EXPERIENCE WILL NOT BE CONSIDERED. WORKING IN PAIN MANAGEMENT A PLUS

We are currently seeking an experienced Medical Office Manager to join our team! The Practice Manager will be in charge of the successful management and operation of the medical practice by being responsible for achieving the objectives of the practice, establishing administrative policies, coordinating activities within the practice with staff, and assuring that operations of the practice are met with a high standard.

Our ideal candidate will possess the following

At least 2 years experience running a Medical Practice
Managing 6 or more employees
Counsel and discipline employees when necessary; monitor productivity levels of personnel
Insurance billing, claims, medical terminology, check-in & check out, insurance verification, ordering supplies, vaccines, injections, drawing lab, triage, collections.
Ability to build rapport with guests
Strong organizational skills
Excellent written and verbal communication skills

Interpersonal Skills

Portrays attitude and actions that are consistent with the mission of the practice
Maintains open and positive communication with all personnel, team members and other healthcare professionals
Communicates with patients, families/significant others, as needed
Maintains professionalism within the practice
Maintains confidentiality of patient and personnel information
Maintains calm and effective behavior during stressful situations
Promotes a positive work environment which will enhance employee satisfaction
Develops and maintains open lines of communication and timely transmission of information
Conducts all aspects of supervision in a firm, fair, and consistent manner
Demonstrates an ability to identify and resolve problems, uses initiative and good judgment to reach quality decisions
Continually evaluates the morale of staff and takes appropriate actions to resolve problems
Ensures a safe environment for the patients and staff
Ensures privacy and confidentiality to all patients
Demonstrates awareness of individual rights of patients
Establishes priorities, organizes actions and communicates needs to team members
Provides equipment and supplies based on practice needs
Competent to anticipate problems emergencies and take appropriate action
Competent to delegate specific duties to other team members based on practice needs and staff qualifications
Documents appropriately on personnel matters

Additional Responsibilities

Orders and restocks supplies as necessary
Monitors and approves attendance and time off for all clinic personnel
Conducts banking activities
Refers all human resource issues and benefits including workers comp claims to the Human Resources Manager
Works with Human Resources to oversee credentialing and privileges for their clinic’s licensed providers
Performs other duties as assigned, within the capacity of individual knowledge and expertise
Participates in economical utilization of supplies
Exercises sound judgment in decision making
Responds in a positive manner to constructive criticism
Seeks opportunity for continued learning
Demonstrates knowledge of fire, safety and disaster policy
Knows locations of alarms and extinguishers
Provides ongoing education to staff
Works with staff to identify and determine if there are any problems or opportunities for improvement
Functions within the dress code (Scrubs or Business Casual)

QualificationsOffice Manager Responsibilities

Effectively communicates with the staff and surgeon regarding all practice business
Effectively guides, leads, supports and supervises all staff
Assesses the staffing needs on a daily basis and ensures adequate staff to provide care commensurate with the needs of the practice
Schedule daily staffing and time-off requests
Is accountable and delivers on commitments
Oriented towards continuous learning
Effectively assists in overseeing daily activities at the practice
Demonstrates knowledge of current computer systems (Practice Management software and Electronic Medical Records software)
Willingly accepts assignments to special projects
Is attentive to detail and record-keeping on required paperwork
Strives to improve the working environment by generating alternatives and making recommendations on improving work efficiency
Inspires trust and confidence from patients, callers, visitors and employees by remaining well informed and prepared at all times
Initiates action to manage staff conflicts and keeps Human Resources informed as needed
Seeks assistance from Human Resources when unable to fully resolve a conflict
Demonstrates an ability to identify and resolve problems, uses initiative and good judgment to reach quality decisions

The Office Manager should have/practice

Integrity
Confidentiality
Professionalism

Customer/Patient Focus

High Energy Level

Excellent Interpersonal Skills

Knowledge of Third Party Payers, Insurance Companies, Medicare and Worker's Compensation
An understanding of basic practice operations (billing, surgery scheduling, clinic scheduling, medical records, referral coordination's, insurance verification, etc.)
Leadership-verbal ability to communicate ideas and views effectively when speaking to groups, personnel, medical staff, and the providers
Business Savvy-ability to take action and maintain operations within a budget; ability to analyze and understand reports, budget and statistical information
Team Building Skills-Skills in planning, assessing, implementing, evaluating, teaching, and supervising
Desire to develop staff and the ability to establish effective working relationships with people
The ability to listen, understand, and confer with personnel, Physicians, patients, and the general public

Educational Requirements

Nursing - Associate of Science

ACLS and BLS Certifications

An Associate’s or Bachelor’s degree in Business Administration, or Health Care Administration is a plus, but not required

Qualifications

Previous experience in nursing or other medical fields (at least 3 months required or 2-4 years in a hospital setting strongly preferred)
Familiarity with medical software and equipment
Must have prior experience in a supervisory role in a healthcare setting.
Strong knowledge of insurance is a must.
Supervise all medical and clerical staff.
Work collaboratively with business staff, clinical staff, non-physician practitioners and the physician

We Offer

Medical
Dental
Vision
401-K (Benefits with employer match)

Flexible PT