About this role
Required Skills:
· 14+ years CRM experience with a minimum of 3 years on public sector or Energy & Utilities Services domain
· Must have worked on PSS cloud and good to have GDS understanding.
· CRM/Salesforce solution experience is a plus
· Proven ability to design and optimize business processes and to integrate business processes across disparate systems.
· Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
· Ability to collaborate as part of a team to solve business and technical problems
· Be the Trusted Digital Transformation Advisor for our customers
· Thought leadership role in Public Sector/Energy & Utilities Industry. Deliver & support business process innovation workshops.
· Leads business process redesign, roadmap planning, and identifying touch points in multi-cloud implementations.
· Give input to customers target architecture, phasing, roadmap and transition architecture
· Provide domain expertise and guidance to define solution for the customers on the salesforce 360 platform
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