About this role
Language: English fluency and French/Spanish fluency is mandate
Technical Skills
- Good general understanding of IT principles such as Networks, Hardware and Domains.
- Working knowledge of leading software packages such as MS Office and MS Outlook.
- Good working knowledge of Operating Systems such as Windows and Mac related software and applications.
- Support Active Directory, Azure AD, Exchange Online, and Microsoft Entra ID.
- Perform asset management, inventory control, and lifecycle management.
- Good experience in End User device hardware and software troubleshooting.
- Good experience of supporting devices such as Printers and Meeting Room equipment.
- Knowledge of mobile devices, including iOS and Android platforms.
- Experience with building, configuring, replacing and troubleshooting End User Computing (EUC) hardware components.
- Awareness of Data Backup principles.
- Familiarity with virtual, MDM and VPN environments.
- Basic knowledge and familiarity with devices in Network and Compute environment.
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