Jira & ServiceNow Integration Developer

Job Description: Jira & ServiceNow Integration Developer/Consultant

Role Summary

We are seeking an experienced Jira-ServiceNow Integration Developer to design, develop, and support integrations between Atlassian Jira/Jira Service Management and ServiceNow platforms. The role will   focus on automating workflows, synchronising tickets, incidents, changes, and   service requests, and delivering seamless enterprise integrations using APIs and middleware technologies.

Key Responsibilities

• Design and implement bidirectional integrations between Jira and ServiceNow.

• Develop REST/SOAPAPI-based integration sand automation workflows.

• Configure ticket synchronisation for Incidents, Problems, Changes, Tasks, and Service Requests.

• Build custom scripts, business rules, Flow Designer workflows, Script Includes, and  integration components within ServiceNow.

• Configure Jira automations, webhooks, and workflow transitions.

• Troubleshoot integration issues and perform root cause analysis.

• Collaborate withbusinessstakeholderstogatherrequirementsanddefineintegrationarchitecture.

• Ensure security, audit, compliance, and data governance requirements are met.

• Prepare technical documentation, runbooks, and knowledge transfer materials.

• Support UAT, production deployments, and ongoing platform enhancements.

Mandatory Skills

• Strong ServiceNow development experience (ITSM preferred).

• Experience with third-party integration sand RESTAPIs.

• ServiceNow Flow Designer, Business Rules, Script Includes, Client Scripts.

• JavaScript development expertise.

• Jira Administration and Jira Service Management.

• Experience with Jira webhooks, automation rules, and workflow configuration.

• API integration, JSON/XML pay load handling.

• Agile /Scrum delivery experience.

Preferred Skills

• ServiceNow CSA/CAD certification.

• Experience with Integration Hub.

• Experience with middleware tools (MuleSoft, Boomi, Workato ,etc.).

• ITIL Foundation certification.

• Experience in enterprise transformation and service management programmes.

Typical Use Cases

• Jira Epic/Story/Task creation from ServiceNow requests.

• Incident and Change synchronisation between platforms.

• Automated status updates and two-way ticket synchronisation.

• Integration of Agile development teams with IT Operations workflows.

• CMDB and asset-related automation.

Nice-to-Have for Intact Requirement

• Jira to ServiceNow ticket migration experience.

• ServiceNow API enablement and integration architecture experience.

• End-to-end implementation of Jira-ServiceNow automated workflows. This capability was specifically discussed as a requirementforJira-to-ServiceNowautomationandticketcreationthroughAPI