Hostess

Maitre’d’ Responsibilities:

• Greeting guests as they enter, and putting them on a waiting list as necessary.

• Providing guests with menus and answering any initial questions.

• Seating guests at tables or in waiting areas.

• Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.

• Engaging with guests to ensure they're happy with food and service.

• Responding to complaints and helping to resolve them.

• Answering phone calls, taking reservations and answering questions.

• A knowledge of the menu.

• Helping out with other positions in the restaurant as needed.

• Providing great customer service.

Maitre’d’ Requirements:

• High school diploma or equivalent preferred.

• Ability to provide top-notch customer service in a fast-paced environment.

• A positive attitude and ability to work well under pressure with all restaurant staff.

• Does high-quality work while unsupervised.

• Able to work in a standing position for long periods of time.

• Able to safely lift and easily maneuver trays of food when necessary.

• Willing to follow instructions and ask questions for clarification if needed.

• Able to handle money accurately and operate a point-of-sale system.

• Able to work in a busy restaurant environment.

• Restaurant experience is a plus.