Field Service Representative - Williston, ND
About this role
At Tenaris, you will join a global network of professionals working together toward a common goal: shape the future of energy through advanced tubular products and services.
If you want to become part of a diverse team that values results, analytical approach to problem solving and teamwork, Tenaris is the place for you.
Field Service Representative - Williston, ND
LOCATION: Williston - North Dakota - USA
DEPARTMENT: SUPPLY CHAIN
Purpose:
Helps to provide technical assistance services to final customers ensuring the correct use of Tenaris Connections. Checks and follows up on the feedback gathered from the field about product performance and general onfield information valuable for Tenaris.
Schedule: Flexible; primarily 6:00 AM–6:00 PM, with occasional overnight assignments (%20 approximately), on-call coverage, and overtime as operational needs require. Limited flight travels to other U.S. locations (<10%).
Main Responsibilities:
- Follows up that there is a correct use of Tenaris recommended practices, controlling and ensuring well site preparations and running, and well site repairing of Tenaris Premium Connections, preventing potential problems and incidents maximazing a safer and efficient installation of our products.
- Provides technical support and directly liaising with customer representative to assure the product is installed in the most efficient manner allowing the product to perform to its optimum design potential.
- Assists Tenaris general overview to customer's representative at rig site using our internet sites and info and any other specific one applicable for the operation or region visited.
- Follows up on customer's representative about Tenaris perception (product and services) to identify potential areas to improve.
- Responsible for updated self-training and knowledge on Tenaris Standards and procedures according to FISE training curricula.
- Responsible for service report fulfilment same in timely fashion both hardcopy and electronically (running assistance report, miscellaneous, log time, inspection, service ticket and specific as dopeless and visit ones)
- Provide Feedback from the field and industry of perception / attitude toward Tenaris & competitors products, service and technical innovations. Set up files & add to office reference library for competitor’s products and technical innovations.
- Complies with Tenaris policies, procedures and management standards, and ensures adherence with all laws and regulations that apply to the area of responsibility.
- Protects from damage, theft or misuse the facilities, equipment and other physical resources assigned to his/her area.
Qualifications & Experience:
- Certified Engineering Technician with 5+ years of relevant experience; alternatively, 10+ years of applicable industry experience without certification.
- Field experience related to Sucker Rods (SURO) operations is desirable.
- Experience working with Hydraulic Power Tongs, specifically Rod Tongs.
- Experience with hydraulic circuits.
- Feel comfortable performing basic on-site failure analysis and troubleshooting.
- Strong attention to detail and commitment to accurate shift and field reporting.
- Customer-focused mindset with excellent communication and teamwork skills.
- Ability to train customers on the proper installation, handling, and use of Tenaris products.
- Basic computer proficiency, including Microsoft Office applications.
Working Conditions:
Combination of field and office work, with approximately 20% of time based in the Williston office.
If your experience and knowledge match our requirements, please apply
Tenaris is an equal opportunity employer, valuing diversity in employment.
We thank all candidates for their interest, however, only those that match the criteria required for the desired profile will be contacted.
Company at a glance
Tenaris is a leading supplier of tubes and related services for the world’s energy industry and certain other industrial applications. Our mission is to deliver value to our customers through product development, manufacturing excellence, and supply chain management. Tenaris employees around the world are committed to continuous improvement by sharing knowledge across a single global organization.
Our customers include most of the world’s leading oil and gas companies as well as engineering companies engaged in constructing oil and gas gathering, transportation and processing facilities. Our principal products include casing, tubing, line pipe, and mechanical and structural pipes.
Tenaris employs around 29,000 people from more than 25 countries. From the moment they enter the company, our employees follow a career plan specially designed to meet their professional goals. TenarisUniversity, Tenaris’s corporate university, offers high-quality, job-specific curricula and development plans that help them succeed in the many challenging assignments faced during their careers.
Our employees work in a culturally diverse setting that enriches their professional as well as their personal lives. As part of our fundamental corporate values, Tenaris offers our employee an active participation in a long-term, sustainable industrial project.
RECRUITMENT FRAUD: We’ve received reports that unauthorized individuals are fraudulently recruiting and extending fake job offers on behalf of Tenaris. We encourage prospective candidates to remain vigilant. Additional information on how to recognize recruitment fraud or scams can be found at: https://www.tenaris.com/en/careers/recruitment-fraud
Please remember that Tenaris never asks job applicants to pay a fee as part of the recruitment process.
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