Commercial Account Manager

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

Responsibilities

This role includes developing strong long-term relationships with customers, connecting with key business executives and stakeholders. You will need to help understanding their needs, challenges, and aspirations, utilizing revenue generating to support any customers and clients in need.

• Economic Exposure: Demonstrate a strong understanding of economic exposure, particularly within the tech industry, to tailor solutions to customers’ financial and business objectives.

• Customer Relationship Management: Cultivate strong, lasting relationships with existing customers by understanding their needs, challenges, and aspirations. Utilize customer support inquiries to identify revenue-generating opportunities and turn inquiries into sales.

• Partner Utilization: Leverage partner resources and utilize customers from partner networks to maximize revenue and provide comprehensive solutions.

• Needs Analysis: Conduct in-depth needs assessments to tailor solutions that align with the customer's business objectives and industry trends.

• Performance Reporting: Regularly monitor, analyse, and report on account performance, working to continuously optimize strategies and results.

• Communication: Maintain clear and proactive communication with customers to ensure their needs are met, issues are addressed, and opportunities are explored.

Requirements

• Upselling and Cross-Selling: Develop strategies to identify upsell opportunities and create needs for additional products or services within the existing customer base with higher deal size (10K+).

• Account Growth: Collaborate with other sales channels to meet and exceed revenue targets, focusing on organic growth within the account portfolio

• Provocative Selling: Excel in provocative selling techniques, challenging conventional thinking and creating a sense of urgency in customer’s decision-making

• Autonomous Learning: Embrace autonomous learning to stay updated on industry trends and continuously evolve the selling approach.

• Creative Thinking: Apply creative thinking to drive conversations that lead to success and drive revenue

• Market Knowledge: Stay informed about industry trends, including internal products and external products to provide customers with valuable insights.

What we offer

• Onsite Onboarding in our Adelaide office for an optimal start

• Great compensation and benefits packages including company achievement bonus or sales bonus, company stocks and regular salary reviews

• Access to Corporate Benefits platform with many discounts

• Regular Team events and company-wide celebrations

• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches

• Hybrid and Flexible work time with up to 50% home office

• Work From Abroad Program allowing up to 40 days of work outside your contracting country

• We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.