Counter Sales Associate (3099)

Job DetailsJob Location: Louisville - Louisville, KY 40299Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NoneJob Shift: DayJob Category: Branch OperationsThe HVAC Counter Sales position is responsible for delivering seamless customer experience and supporting daily team operations. This role requires high-quality, reliable service, while demonstrating clear, positive communication with both customers and team members. This individual contributes to a collaborative work environment and applies strong industry knowledge to effectively meet customer needs.

HVAC Counter Sales Primary Duties and Responsibilities

Assist customers with past invoices

Ensure all billing is up to date from prior day's invoices and tickets

Quote prices and prepare counter sales orders

Determine the make, type, quality and availability of desired merchandise and make suggestions that meet the customer’s needs

Entering proper information to generate accurate invoices for pick up or delivery

Accurately locate and pick products for order fulfillment

Estimate date of deliveries based on knowledge of production and delivery schedules

Assess and determine warranty items while ensuring adherence to manufacturer policies and meeting the specific needs of each customer

File warranties for customers to ensure they receive credit for said items in a timely manner

Keep accurate notes of all interactions and organize paperwork appropriately

Stock, clean, and maintain show room

Schedule warehouse transfers as needed

Other retail warehouse duties assigned as needed

QualificationsHVAC Counter Sales Preferred Skills

HVAC experience in relation to parts and equipment (Required)

Excellent problem solving, analytical, and organizational skills

Strong attention to detail

Strong interpersonal skills

Excellent written and oral communication

Competent computer skills including Microsoft Office suite

Ability to multitask in a fast-paced environment

Ability to handle confidential information with great sensitivity

Able to lift 50 pounds and operate a forklift

Able to pass a drug test and background screening

Education

High School diploma or GED equivalent required

Working Conditions

Primarily based at the interior retail sales counter with regular movement into warehouse or stock areas to assist with inventory and customer pickups. This position requires frequent standing and walking throughout the shift and around the property, with regular lifting of products and materials up to 50 lbs total without assistance. There may be occasional use of ladders, pallet jacks, or hand trucks (training provided as needed) with some exposure to temperature fluctuations when assisting with curbside pickups or entering warehouse areas.

Americans with Disabilities Act (ADA) Statement

We are committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. If you require an accommodation during the application or interview process, or while performing the essential functions of this role, please contact Human Resources.

Team Air Distributing LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other factor protected by federal, state, or local law.