Technical Services Coordinator
About this role
At TDW we put people first - that means working everyday to ensure the pipelines that run through our communities are operating safely and reliably. What sets us apart is our expertise, experience and commitment.
Each day we dedicate ourselves to treating each other, our customers and our community with care and respect.
Overview
Organizes and directs HT&P field operations according to the internal standards and the customer requirements, from first client inquiry until the successful job completion.
Key Responsibilities
Primary duties may include, but are not limited to:
- Oversees all HT&P services projects to maintain schedules to meet with customer requirements.
- Identifies resources, assigns individual responsibilities and schedules field service work & technicians, makes tracking and progress reporting to job completion.
- Act as the key contact to recurrent customers, from the stages of customer enquiries and standard quotations development, to job completion and invoicing.
- Compiles Job Safety Analysis prior to start work on site.
- Ensures timely return of Customer service feedback forms.
- Assists with coordinating with TDW HT&P inspection personnel as required.
- Makes sure Field Technicians deliver safe services performances in compliance with TDW standards and applicable HSE rules.
- Ensures that the technician has the required certifications/skills to execute the assigned operations and provides technical support to technicians when required.
- Supervises the execution of assigned HT&P interventions according to the contracts.
- Coordinates special projects.
- Ensures effectiveness of the operations to meet established objectives, observe corporate policies, and prompt corrective action taken if necessary.
- Ensures all workshop activities are properly performed according to the intervention planning and takes final decision relative to workshop activities if required
- For services quoted and delivered locally, makes sure that engineering, technical and quality assurance programs for services comply with TDW and customer’s quality standards.
- Monitors the use of various outside companies to source/rent equipment to ensure the execution of the interventions according to the established planning.
- Remains current on new developments, policies and procedures relating to equipment and operational/maintenance techniques and implements changes as necessary.
- Is responsible for regular monthly HSE reporting.
- Maintains clean, orderly work area.
Experience
- Technical degree or equivalent preferred, combined with min 3 years of pipeline operations or related experience.
Knowledge, Skills, and Abilities
- Familiarity with hydraulics, piping materials and operating fluid systems; ability to read blueprints.
- Fluent in English.
- Must be available for calls afterhours, evenings, and weekends as needed.
- Good commercial and interpersonal skills.
- Strong organizational skills.
NOTE: This position is a DOT position and is considered to be safety sensitive
Company at a glance
T.D. Williamson (TDW) provides proven solutions that keep pressurized pipeline systems operating safely and efficiently. Since 1920, TDW has helped operators solve complex challenges through continuous innovation and field-proven performance.
TDW leads in hot tapping and advanced isolation, including field-proven systems such as SmartPlug and SHiiELD. These solutions help operators maintain uptime, reduce risk and safely perform critical work without shutdowns.
TDW also delivers industry-leading pigging solutions, supporting inline inspection, cleaning, gauging and batching across the full pipeline lifecycle. Integrity services include assessment, repair and maintenance to extend asset life and improve performance.
Operating in more than 35 countries, TDW partners with pipeline operators across North America, Europe, the Middle East and Asia Pacific. Teams work alongside customers in the field to protect critical infrastructure and support progress toward net-zero goals.
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