Customer Service Representative
About this role
Come Work with Us!
Taylor is proud to now offer “DailyPay”. With “DailyPay”, you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/
Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul.
Ready to build a career? It’s time to look at Taylor.
Your Opportunity: Precision Press, a division of Taylor Corporation, is looking for a Customer Service Representative in our North Mankato-MN facility! In this position, you will be assisting our Sales team and helping our customers with their promotional print products!
Your Responsibilities:
Provide a world-class experience for our customers by answering product questions, resolving order inconsistencies and coordinating with internal departments
Communicate with customers via phone, email, or virtual meetings
Identify opportunities to increase sales by utilizing suggestive selling techniques, recommending additional products or services, and supporting customer growth initiatives
Develop and maintain strong customer relationships through proactive communication, follow-up, and exceptional service to drive customer loyalty and repeat business
Collaborate closely with the sales team to support key accounts and territories, provide account updates, and assist with customer retention and business development efforts
Your Shift:
Monday - Friday, 8:00AM - 5:00PM
You Must Have:
Strong problem-solving skills with the ability to think creatively and make sound decisions in a fast-paced environment
Excellent multi-tasking, prioritization, and time management abilities
Strong verbal and written communication skills with the ability to effectively interact with customers, colleagues, and leadership through phone, email, or face-to-face interactions
We Also Prefer:
Detail-orientated mindset
High school diploma or equivalent in related experience (customer service, account management, sales)
The anticipated hourly range for this position is $19 - 22. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employees.
About Taylor Corporation
One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands.
With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.
The Employer retains the right to change or assign other duties to this position.
Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.
Company at a glance
Taylor provides a diverse set of products, services and technologies to power the potential of the world’s leading brands. Using the latest printed and digital methods, we facilitate marketing communications of all types for businesses and consumers across a wide range of industries. You’ll see our solutions in your mailbox, your email inbox, in retail settings and on your mobile device.
Driven by Glen Taylor’s unwavering entrepreneurial spirit, Taylor Corporation has grown from a single small business in 1975 to one of the nation’s largest privately held companies today. What started as a humble printer of wedding invitations and business cards is now a highly diversified leader in the field of business communications. However, while Taylor's capabilities have changed dramatically in the last 45 years, our core purpose remains the same ― to create opportunity and security for our employees.
Taylor also continuously invests in technologies and production methods that enable us to shrink our environmental footprint. This commitment shows in the way we divert tons of waste to energy production, source responsibly harvested forest products and work to reduce our greenhouse gas emissions year over year. The result is a culture of sustainability that guides our decision making and ensures that we take the long-term view in everything we do.
Top Benefits
- Health plans
- Dental
- Vision
- Wellness programs
- Life insurance
- Disability coverage
- Flexible spending accounts
- Health savings accounts
- 401(k) plan with company match
- Paid time off
- Annual holiday pay
- Dailypay
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