ServiceNow HRSD Consultant

TAWANTECH is looking for a ServiceNow HRSD Consultant to lead the functional implementation of ServiceNow Human Resources Service Delivery for our clients — translating HR processes into ServiceNow requirements, running stakeholder workshops, and delivering secure, adoption-ready HR service experiences across Saudi Arabia and the GCC.

Key Responsibilities

• Run discovery workshops with HR and business stakeholders to capture current- and future-state HR processes.
• Define HR case types, services, fulfillment workflows, approvals, SLAs, and reporting requirements.
• Configure, or guide configuration of, ServiceNow HRSD — case management, Employee Center, knowledge, and employee journeys.
• Design lifecycle-event processes: onboarding, transfers, promotions, leave, and offboarding.
• Prepare functional design documents and user stories, and support data mapping, integrations, and UAT.
• Deliver training and knowledge transfer to end users, HR agents, and administrators.

✓ 5+ years in HR / HR-service delivery / enterprise service management, including 3+ years hands-on ServiceNow implementation.

✓ Proven ServiceNow HRSD delivery experience (Case & Knowledge Management, Employee Center, Lifecycle Events, or HR integrations).

✓ Strong workshop-facilitation skills — able to turn business needs into clear, testable requirements.

✓ Experience supporting UAT, defect resolution, and go-live stabilization.

✓ Bachelor's degree in HR, Business, Information Systems, or a related field.

Fluent Arabic, spoken and written — mandatory for direct stakeholder workshops.

Preferred Qualifications

• Experience in banking, government, or large shared-services environments.
• Integration experience with SAP SuccessFactors, Oracle HCM, Workday, or similar HRIS platforms.
• ServiceNow CSA / CIS-HRSD certification, or SHRM / CIPD / HRCI / ITIL.
• Exposure to HR shared-services models, case deflection, or knowledge governance.