About this role
Company Description
Sutherland is a global leader in customer experience and business process transformation, providing innovative solutions and support services to leading brands worldwide. With a strong presence in Egypt, Sutherland offers a professional and dynamic work environment, career development opportunities, and a diverse workplace where employees can grow and build successful careers.
Job Description
Key Responsibilities
- Handle customer inquiries and provide professional support.
- Respond to customer requests and resolve issues efficiently.
- Provide accurate information about products and services.
- Ensure a positive customer experience throughout every interaction.
- Handle customer complaints professionally and provide suitable solutions.
- Maintain accurate records of customer interactions.
- Follow company policies, procedures, and quality standards.
- Escalate complex cases when necessary.
Qualifications
Requirements
- English level B2 or above.
- Graduates and dropouts are welcome to apply.
- Maximum age: 40 years old.
- Willing to work on-site.
- Flexible with rotational shifts.
- Excellent communication and problem-solving skills
Additional Information
Benefits
- Company-provided transportation.
- Social insurance.
- Medical insurance.
- 24/7 door-to-door transportation for ladies working night shifts.
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