Fault Reporting Centre Manager (FRC)
About this role
Summary
Responsible for the day-to-day facilities operations including maintaining uptime and operations of facilities to meet business needs. The manager is required to lead, manage and monitoring on teams’ responses and rectification actions to the reported cases.
Key Responsibilities
Lead and oversee the 24/7 operations of all assigned Fault Reporting Centres (FRC/FCC), ensuring efficient fault reporting, dispatch, and service coordination.
Manage fault escalation, incident response, and technical troubleshooting for ACMV systems and critical facilities, including laboratories and cleanrooms.
Ensure compliance with Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and operational workflows to achieve service excellence.
Coordinate emergency responses, system commissioning, defect rectification, and troubleshooting activities with internal teams, clients, and contractors.
Plan and deploy manpower resources to support daily operations, special events, annual shutdowns, and emergency situations.
Supervise engineering staff, specialist contractors, and subcontractors, ensuring maintenance works are completed safely, on time, and in accordance with specifications.
Conduct routine site inspections, monitor contractor performance, and maintain effective communication with clients to ensure operational efficiency and customer satisfaction.
Job Requirements
Degree or Diploma in Mechanical Engineering, Facilities Management, Building Services, or a related discipline.
Minimum 5 years of relevant experience in Facilities Management, ACMV operations, engineering operations, or fault reporting centre management, with supervisory experience preferred.
Strong technical knowledge of ACMV systems, M&E services, and critical environments such as laboratories and cleanrooms.
Experience managing 24/7 operations, incident response, fault escalation, and contractor performance.
Strong leadership, stakeholder management, and customer service skills.
Excellent problem-solving, decision-making, and communication abilities.
Proficient in CMMS, Microsoft Office applications, and other facilities management systems.
We value equity, diversity and inclusion and are committed to creating a work environment where everyone feels a sense of belonging and is empowered to do their best. We recognise the importance of a diverse and inclusive workplace to drive innovation and shared learning across our growing global network.
Join us and be part of a culture where we rise together, deliver excellence, and expand what’s possible.
At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!
Company at a glance
Surbana Jurong Group is a global urban, infrastructure and managed services consulting firm, with over 70 years of track record in successful project delivery. Headquartered in Singapore, the group has a global talent pool of 16,000 across Surbana Jurong and our member companies AETOS, Atelier Ten, B+H, KTP, Prostruct, RBG, SAA, Sino-Sun and SMEC, based in more than 120 offices in over 40 countries. They include architects, designers, planners, engineers and other specialists driven by progressive thinking and creative ideas to help shape a better future.
Our technical experts deliver sustainable solutions that cover the entire project life cycle from planning and design, through to delivery and management, as well as decommissioning and closure. We provide a full suite of multidisciplinary consultancy services across a diverse range of sectors that includes aviation, healthcare, hospitality, transport, energy, water and environment.
Surbana Jurong has built more than a million homes in Singapore, created master plans for more than 30 countries and developed over 100 industrial parks globally. Our tag line “Building Cities, Shaping Lives” expresses how every project or undertaking is, for the Group, an opportunity to fulfil aspirations and enrich lives. By designing and delivering quality housing, work spaces, roads, rail, hydropower, dams, underground and coastal protections and other critical infrastructure needed by our clients, we are redefining cities and transforming them into sustainable and liveable spaces where communities and businesses, present and future, can thrive.
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?