Sales Center Representative
About this role
Sales Center Representative
Duties and Responsibilities:
- Customer Acquisition & Lead Qualification: Qualify leads and establish new accounts to drive business within the assigned territory.
- Quote & Order Processing: Provide accurate rental quotes and process rental requests in a timely manner.
- Opportunity Assignment: Qualify and assign sales opportunities to Sales Center Rep II’s and Outside Sales Reps (OSRs) within the assigned territory.
- Support Marketing & Sales Campaigns: Assist in marketing campaigns, including sales blitz outreach, outbound calls, intent signal response, and lead qualification.
- Inbound & Outbound Call Handling: Manage inbound calls and handle basic inquiries from customers related to equipment availability, rental terms, and services.
- Customer Education: Educate customers on the Sunstate value proposition, equipment availability, basic rental terms, and help them navigate the rental process.
- Salesforce CRM Management: Use Salesforce to log interactions, update customer records, and track sales opportunities. Ensure data accuracy and timely updates.
- Used Equipment Sales: Identify and convert interest in used equipment into sales opportunities, assisting customers with their purchasing needs.
- Product & Industry Knowledge Development: Continuously develop foundational knowledge of products and industry trends to better assist customers and increase sales.
Education/Years of Experience:
- No specific degree required; Bachelors preferred
- 0-2 Years of Relevant Experience
Qualifications/Requirements:
- Superior interpersonal and communication skills.
- Strong verbal and written communication in English (Bilingual in Spanish is a plus).
- Proficient in Microsoft Office (Outlook, Word, Excel).
- Previous outbound call/call center experience is required.
- Salesforce or other CRM experience preferred.
- Ability to work independently and in a team-oriented environment.
- Strong multitasking ability in a fast-paced setting.
- Proactive and goal-driven with a strong customer focus.
- Interest in developing a long-term career in a sales role
- Resilience with hunter’s mentality
- Curious, lifetime learner
- Competitive spirit
Working Conditions:
SVC - WORK ENVIRONMENT: Work is performed primarily in an office setting. PHYSICAL DEMANDS: Extended periods of sitting with brief standing and walking. Requires interaction with employees, agencies, customers, etc. Use of computer system for extended periods of time to communicate, gather and analyze information. Extended hours required during month end close. Ability to lift up to 25 lbs. *Each employee has a duty to be fully alert (unimpaired physically or mentally) and capable of regularly working safely.
Why Choose Us?
Be YOU at Sunstate
Company at a glance
Sunstate Equipment provides state-of-the-art equipment and tool rentals for construction, industrial, warehousing and special event companies. Offering the best customer service in the industry since 1977, Sunstate treats every customer like our best customer with on-time delivery, convenient one-call reservations, 24/7 emergency service, an impeccably maintained fleet, and innovative technologies to keep productivity up and costs down. Experience a better way to rent equipment—Experience the Sunstate Way by calling us today!
Top Benefits
- Baby Bonding
- My Holiday vacation time
- Discounts on movie tickets
- Discounts on cell phone bills
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