Quality Monitoring Specialist

Quality Monitoring Specialist
Sydney or Newcastle | 10-month contract | Hybrid working | 9-day fortnight available

Suncorp Group is all about making a difference for people and the communities they call home. In our Claims business, quality is critical to ensuring we deliver fair, consistent and compliant outcomes for customers when they need us most.

We're looking for a Quality Monitoring Specialist to join our Workers Insurance Quality Assurance team in either Sydney or Newcastle on a 10-month contract. You'll also have the opportunity to work a 9-day fortnight, giving you greater flexibility and work-life balance.

In this role, you'll provide insights into claims quality, identify trends and risks, and support continuous improvement across the iCare Workers Insurance scheme.

What you’ll do

• Conduct quality monitoring and provide clear feedback and insights
• Identify trends, risks and performance gaps through QA reviews and analysis
• Support root cause analysis to improve claims decision making and outcomes
• Facilitate calibration sessions to ensure consistency across teams
• Support and maintain QA frameworks, tools and reporting materials
• Work with stakeholders to improve processes, quality and compliance
• Contribute to continuous improvement initiatives across the business

What you’ll bring

• Experience in insurance, quality assurance, risk or compliance roles
• Knowledge of Workers Compensation, personal injury or general insurance (preferred)
• Strong analytical skills with the ability to identify trends and issues
• Confident communicator with strong stakeholder management skills
• Ability to work across multiple systems and manage competing priorities
• Understanding of risk, audit or regulatory frameworks (highly regarded)

What we can offer you

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

• Flexible ways of working: We embrace a hybrid working model, meaning employees can balance their time between working in the office and from home. 
• Purchase additional leave: Maybe you need to take some additional leave? Our people have the option to purchase additional annual leave where required.
• Giving back to communities: Donate to one of our 14 local charity partners or your favourite charity using payroll giving.
• Employee Referral Bonus: We offer a $1000 referral bonus if you introduce a new permanent employee to Suncorp.
• Employee Assistance Program: Provides you and your family with confidential help regarding personal concerns that could affect wellbeing.

Our Culture

At Suncorp, our purpose has been at the core of our business for over 100 years. We’re customer obsessed, performance driven and focused on doing the right thing.

Building futures and protecting what matters is why we’re here. Caring for others, being courageous and acting with integrity underpins everything we do.

Chase the sun, apply online today.

We value diverse experiences and encourage applications even if you don’t meet every requirement listed.

For over 100 years Suncorp Group has been driven by our guiding Purpose – to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility – to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in insurance, the Suncorp Group family provide our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We’re excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.