Business Process Analyst

• Deliver AI and automation solutions with real business impact

• Join a collaborative team focused on innovation and continuous improvement

• Flexible work options and strong career development support

Help shape the future of how work gets done at Suncorp. Build your expertise in AI, automation and process improvement while growing your career in a team that turns ideas into meaningful outcomes.

About the Role

We're looking for a Business Process Analyst who is passionate about process improvement, AI and automation. You'll work within a high-performing team of data science and automation specialists to analyse, design and deliver innovative technology solutions. This role offers the opportunity to influence how work is performed across the organisation while driving tangible business outcomes.

What You'll Do

• Lead AI and automation initiatives from discovery through to implementation, working closely with product owners and business stakeholders to deliver sustainable outcomes

• Analyse business processes and operational challenges to identify opportunities for automation, optimisation and improved customer experiences

• Gather and document requirements using a range of business analysis techniques, including workshops, interviews and process reviews

• Assess risks associated with new and existing processes, recommending practical controls that support effective governance and delivery

• Collaborate with technical teams to support solution design, delivery planning and successful implementation of technology-enabled improvements

• Present insights, recommendations and delivery options to senior stakeholders, helping inform decision-making and business priorities

What You'll Bring

• Experience leading business process discovery and process modelling activities to identify improvement, automation and transformation opportunities

• Demonstrated capability managing multiple initiatives from concept through to delivery while maintaining strong stakeholder engagement

• Experience delivering automation, AI or technology-enabled business solutions that improve operational performance

• Knowledge of business analysis methodologies and techniques, with the ability to translate business needs into practical solutions

• Experience collaborating with technical delivery teams, including developers and cross-functional technology specialists

• Strong analytical and problem-solving skills, with the ability to evaluate data and provide evidence-based recommendations

What You'll Enjoy

Access our award-winning Shine platform, your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.

• Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually

• Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees

• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access

• Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees

• Paid volunteer leave, donation matching, and unlimited emergency response leave

• Performance-based bonuses and Suncorp shares for eligible employees

• Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits: www.suncorpgroup.com.au/careers/benefits

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.