Customer Service Specialist
About this role
As part of our dynamic Customer Service team, you’ll be at the heart of our mission, resolving inquiries, guiding purchases, and ensuring a seamless customer experience across all channels. We’re looking for people who bring curiosity, empathy, and a solution-driven mindset to their work. If you’re eager to learn and excited to contribute to a fast-growing company, we’d love to hear from you!
What you’ll do
- Communicate with international customers via WhatsApp, chat, email, and phone.
- Provide personalized advice on size, fit, and style to enhance each customer’s journey.
- Manage order-related questions, deliveries, and returns in a structured, accurate way.
- Use CRM and internal tools to track conversations, resolve cases, and deliver timely updates.
- Represent Suitsupply with a professional, helpful tone every time.
Who you are
- Experience in a customer-facing or support role, ideally in a fast-paced or digital environment.
- Tech-comfortable: confident using customer service platforms or learning new tools quickly.
- A strong communicator who writes clearly, listens actively, and adapts to customer tone.
- Curious and driven by a growth mindset; you take feedback and run with it.
- Accountable and proactive; you take ownership and follow through with care.
- Fluent in English; Dutch or French is a strong plus.
- Able to work 5 days a week on-site at our Suitsupply HQ.
- Flexibility to work evening and weekend shifts from home.
What you will get
- Autonomy: We empower you to take ownership, make meaningful decisions, and drive impact without layers of sign-off.
- Growth: We see your potential as a key asset. At Suitsupply, you’ll have abundant opportunities to learn, grow, and excel in a supportive environment that encourages development at every step.
- Corporate Social Responsibility: Our commitment to sustainability and ethical business is unwavering. We work exclusively with suppliers who uphold the highest standards, in alignment with the International Labour Organization.
- Style: Immerse yourself in a world of beautifully crafted, high-quality products, and enjoy a 40% discount on Suitsupply products.
- Compensation: We offer a competitive salary of €39,000–€44,000 annually, based on relevant skills and experience.
Company at a glance
Overview
Founded in Europe in 2000, Suitsupply has grown to over 100 international stores in cities such as Milan, London, Amsterdam, Zurich, Munich, New York, Toronto, Dubai, Shanghai and Hong Kong. In addition to our ever-expanding number of brick-and-mortar locations, we maintain a strong online presence, allowing Suitsupply to bring our style and top-tier service to all corners of the globe.
In an industry where fast fashion dominates and craftsmanship is fast disappearing, Suitsupply introduces a better option: one where no attention to detail or quality is ever spared. That’s why we use only the finest Italian fabrics sourced from mills such as Ferla, E. Thomas and Vitale Barberis Canonico.
We have received widespread accolades from the likes of The New York Times, GQ, Esquire, and, perhaps most notably, a Wall Street Journal blind test that rated a $600 Suitsupply suit in a first-place tie with a $3,600 Armani.
While high-quality suiting at an affordable price point remains at the core of all that we do, our versatile range includes a wide range of knitwear, jackets, trousers, outerwear, shoes.
At Suitsupply, we pride ourselves in taking innovative approaches to traditional problems. This has led to the development of technologies such as our size passport, and a commitment to in-house tailoring, providing quick alterations while you wait for a perfect fit every time. Each and every Style Advisor receives in-depth training through our acclaimed Suit School, bringing the unmatched level of passion and expertise that make Suitsupply’s customer service stand out.
The message is clear. We believe that nobody should leave Suitsupply with anything less than a perfect fit. If you’re equally devoted to quality, check out our jobs page for opportunities to join us.
Top Benefits
- Autonomy
- Professional Development
- Corporate Social Responsibility
- 40% Employee Discount on Products
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