Mortgage (NQM) Servicing Supervisor
About this role
Job DetailsJob Location: OKC-Gaillardia - Oklahoma City, OK 73142Position Type: Full TimeEducation Level: High School / GEDTravel Percentage: NegligibleJob Shift: DayJob Category: BankingThe NQM Operations Supervisor is responsible for creating and managing the operational processes for NQM Correspondent purchase and sales by building the infrastructure, documentation and workflow for controlled, efficient execution of processes.
PRINCIPLE DUTIES AND RESPONSIBILITIES
Builds and manages infrastructure for purchasing loans including, collateral tracking, documentation review, and servicing on-boarding.
Manages purchases; checks documentation for funding and creates and sends funding request.
Downloads and checks final documents.
Tracks and manages collateral shipping.
Downloads and standardizes pipeline files.
Creates Selene boarding file and boarding documents, and manages weekly Selene/SPS boarding uploads.
Manages cancellation documentation.
Assists in the execution and documentation of loan sales by preparing, organizing, and communicating biweekly trades, confirming pricing with sellers, and sending documentation for execution.
Assists in the underwriting and onboarding of new clients by managing counterparty onboarding, requesting vendor reviews, and gathering counterparty information.
Prepares initial company overview.
Coordinates with Banking division for account opening.
Performs other duties as assigned.
QualificationsEDUCATION AND/OR EXPERIENCE
7+ years’ mortgage processing, documentation and/or operations experience, required.
Process design and implementation experience, required.
Data management and reporting experience, required.
KNOWLEDGE, SKILLS, AND ABILITIES
Superior organizational skills.
Ability to master systems and processes.
Strong technical skills for data manipulation, reporting and control.
Excellent verbal, written, and interpersonal communication skills.
Company at a glance
Founded in 1913 and headquartered in Oklahoma, Stride Bank, N.A. is a full-service financial institution managing over $4 billion in assets. We offer a comprehensive range of services including consumer and commercial banking, mortgage lending, wealth management, treasury management, and highly specialized payment solutions for national fintech clients.
While we continue to drive innovation and develop new financial solutions, we remain deeply committed to our community-banking roots in Oklahoma and beyond. Our branch network spans Enid, Tulsa, Oklahoma City, Bartlesville, Blackwell, Woodward, Mooreland (Oklahoma), and Salt Lake City (Utah).
At Stride Bank, our values guide everything we do:
We Challenge – We push boundaries, foster growth, and drive positive change through innovation and excellence.
We Build – We create lasting relationships and solutions that make a meaningful impact.
We Execute – We deliver results with precision, accountability, and efficiency.
We Care – We prioritize the well-being of our team, partners, customers, and communities.
We Protect – We safeguard the interests and assets of those we serve with integrity and commitment.
Stride Bank, N.A. Member FDIC. Equal Housing Lender.
Investment and insurance products offered through Stride Wealth Management are: Not FDIC Insured | Not Guaranteed by the Bank or its Affiliates | Not Deposits | Not Insured by Any Federal Government Agency | May Lose Value.
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