Billing Specialist
About this role
Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.
By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.
With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.
Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.
This position will participate in the Revenue and Billing function, working closely with other business teams, including Operations, Customer Excellence, and Implementations. It will require regular interaction with key members of Stord's leadership team. An independent working style with an ability to work in a dynamic environment is a crucial necessity for success in this position.What You’ll Do:
Complex Invoice Generation & Data Analytics: You will handle the preparation of complex client invoices for both fulfillment services and parcel. This will require you to perform data analytics on large datasets, applying expertise in Excel, including VLOOKUP and Pivot Tables, to ensure accurate and detailed billing.
Interdepartmental Collaboration: Collaborate with Sales, Customer Excellence, Operations, and Implementations teams when new customers are onboarded, to understand customer workflows and how they relate to rate cards.
Customer Relations: Building strong relationships with customers to resolve disputes in order to facilitate timely payments.
Process Documentation and Best Practices: Regularly document and update billing procedures, while recommending and implementing best practices to improve efficiency and leverage data management tools.
KPI Reporting & Analysis: Provide management with key performance indicators. Leverage data analysis to offer deep visibility into critical billing issues, revenue trends, and operational variances.
Audit Support: Assist with requests related to internal and external audits.
What you’ll need:
WMS/OMS Experience: A strong understanding of 3PL (Third-Party Logistics) operations and data flow between WMS (Warehouse Management Systems) and OMS (Order Management Systems) is essential.
Educational/Industry Background: A bachelor’s degree in business or data analytics or 5 years experience in omnichannel, supply chain, parcel, or logistics-related industry is preferred. Direct experience working with 3PL billing and processes is highly desirable.
Technical Skills: Advanced proficiency in Microsoft Excel is essential, including mastery of functions like VLOOKUP, Pivot Tables, and complex formulas for data analysis. Experience with Freshdesk, Salesforce, NetSuite a plus.
Analytical Skills: Proven ability to perform data analytics on copious amounts of data to prepare customer invoices, identify discrepancies, and investigate billing issues.
Soft Skills: Demonstrate strong communication skills, fostering effective collaboration both within the team and other departments, time management, and ability to work independently in a fast-paced, dynamic environment are critical.
Personal Attributes: A self-motivated, organized, strategic thinker with a keen attention to detail.
Company at a glance
Stord is the physical intelligence layer for independent commerce, giving brands the fulfillment network, software, AI, and robotics they need to own the entire relationship with their customer, from checkout to delivery to returns.
Prime reset what consumers expect from delivery, and every brand competing against it pays with margin, data, and the relationship with their own customer. Stord gives independent brands that same infrastructure advantage, without the trade-off. With Stord, brands grow revenue, reduce costs, and delight every customer they ship to.
Today Stord serves 1,000+ brands. Our network spans nearly 100 fulfillment locations worldwide, processes $15B+ in GMV annually, and reaches nearly one in four U.S. households.
Stord Labs, our physical intelligence lab in Atlanta, builds and tests AI and robotics on live orders before rolling proven systems out across the full network. The result is intelligence that compounds with every order that runs through it.
Backed by Kleiner Perkins, Founders Fund, Strike Capital, Franklin Templeton, and other leading investors, Stord has raised $250M in Series F equity funding at a $3B valuation.
The physical intelligence layer for independent commerce is here.
This is a place for people who want to work at the edge of commerce and applied AI on real, physical problems, not simulations. The pace is intense and the systems you ship move real freight for real brands within days. If you want to build the infrastructure that defines the next era of commerce, this is where you do it.
Join our team: https://www.stord.com/careers/.
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