Service Video Advisor
About this role
At Steele Auto Group, work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you. Your passion. Your purpose. Your potential.
Use Your Automotive Knowledge in a Different Way
If you have experience in service advising, parts, or automotive technology and you’re looking for a role that keeps you connected to vehicles without being at the front counter all day, this could be a great next move.
At Steele Ford Lincoln, our Service Video Advisor plays an important behind-the-scenes role in helping customers understand what is happening with their vehicle. You’ll work closely with technicians, service advisors, and the parts team to make sure the right information is shared clearly, accurately, and quickly.
This role uses short, professional videos as a communication tool. You do not need to be a content creator or social media videographer, you just need to be comfortable explaining vehicle findings in a simple, helpful way.
What’s in it for you?
You’ll earn $18.10–$20.45 per hour while building hands-on experience across service operations, customer communication, parts coordination, and dealership workflow; skills that can open the door to future opportunities within Steele Auto Group.
"In addition to your hourly wage, you'll have the opportunity to earn additional performance-based incentives."
What You’ll Do
Think of this as a service support role with a strong communication focus. When a technician identifies a repair or maintenance need, you’ll help explain the findings through a short video so the customer can make an informed decision.
- Record clear video walkarounds of vehicle repairs, maintenance needs, and technician findings
- Provide simple voice-over explanations that help customers understand what their vehicle needs
- Upload videos promptly and accurately for customer review
- Act as a communication link between technicians, service advisors, parts, and customers
- Assist with parts running, quoting, internal repair support, and service department workflow
- Support service advisors with basic duties when needed, including helping cash out customers
- Create videos for used vehicle reconditioning when required
- Help keep the service department organized, clean, and running smoothly
Why This Role Stands Out
You’ll help customers understand important vehicle information without carrying the same level of frontline sales pressure that often comes with a traditional service advisor role.
- You help technicians communicate their findings clearly.
- You help service advisors keep the repair process moving.
- You help customers feel informed, confident, and supported.
- You stay close to the action while working more behind the scenes.
This Could Be a Great Fit If...
You’re a Service Advisor ready for something different.
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You understand service operations and customer communication, but you’re looking for a role with less constant front-counter pressure.
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This position lets you use the knowledge you’ve already built while working more behind the scenes.
You’re a Parts Advisor looking to broaden your experience.
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Your understanding of parts, quoting, and how repairs come together can make you very effective in this role.
You’re early in your automotive career and want exposure.
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If you’re an apprentice, recent automotive graduate, or someone with technical knowledge who wants to explore a different path, this role offers valuable exposure to service advising, parts, technicians, customer communication, and dealership operations.
You’re comfortable communicating, not performing.
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You don’t need professional video experience. You just need to be comfortable using a phone, speaking clearly, learning new technology, and explaining what you see.
Automotive knowledge helps you understand the work. Clear communication helps you succeed in the role.
What You’ll Bring
- Automotive service, parts, or technical knowledge is a strong asset
- Service Advisor or Parts Advisor experience is considered an advantage
- Strong communication and listening skills
- Comfort speaking clearly through voice-over on video
- Ability to explain automotive information in a simple, customer-friendly way
- Comfort using smartphones, laptops, and new technology
- Strong attention to detail and accuracy
- Reliable, punctual, organized, and able to work with minimal supervision
- Valid driver’s license and clean driver’s abstract
Why Steele Ford Lincoln?
At Steele Ford Lincoln, success is built through teamwork, leadership, and a commitment to continuous growth. As Steele Auto Group’s flagship dealership, we offer the scale, resources, inventory, and support to help ambitious leaders take their careers to the next level.
You'll join an already seasoned leadership team that values collaboration, encourages new ideas, and believes great results come from investing in great people. If you're passionate about coaching others, driving performance, and being part of something bigger, this is your opportunity to make an impact.
As part of Steele Auto Group, you'll also enjoy a competitive compensation package, performance incentives, comprehensive benefits, retirement savings opportunities, ongoing training, employee perks, and career growth opportunities within Atlantic Canada's largest automotive group.
How to Apply:
Click the link to apply through Steele Auto Group Careers,
- Sign in (top right corner) and create your profile
- Upload your resume
**If you are a current Steele Auto Group employee, please apply through the careers page to ensure you are identified as an internal applicant.
Company at a glance
The Steele Auto Group, consistently designated as one of Canada’s Best Managed Companies, is one of the most diversified group of automobile dealerships in Atlantic Canada. The group is currently comprised of 50 auto dealerships, 3 Powerhouse Equipment stores and 9 collision centers, and is headquartered in Dartmouth, NS. The Group consists of approximately 2,100 employees and prides itself on pursuing new, innovative, and more transparent ways of connecting with its customers. Steele Auto was recently presented with Canada’s GM Innovation Award. The group believes strongly in providing career growth opportunities for its team members including promoting from within along with providing mobility throughout the Atlantic region. Steele Auto Group is heavily involved with, and supports the communities it operates in, while maintaining strategic partnership initiatives that support mental health, sick children and families in need.
Founded1990
Team Size1,001-5,000 employees
WorkspaceOn-site
IndustryRetail Motor Vehicles
Location
Nova Scotia, Canada
Websitesteeleauto.com
LinkedInLinkedIn
Top Benefits
- Matched Retirement Savings Plan
- Flexible Health & Dental Plans
- Mental Health & Wellness Support
- Employee Assistance Program (EFAP)
- Employee Discounts
- Work Boot Reimbursement
- Role-specific Training via Steele University
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