Service Co-Ordinator
About this role
The Service Coordinator will be responsible for the end-to-end management of client enquiries related to ship navigation and communication equipment. This includes coordinating with vendors, preparing client proposals, monitoring job execution, and ensuring proper documentation and billing. The role requires interaction with clients and internal teams, making it essential for the candidate to have a sound understanding of marine technical equipment and effective communication skills.
Key Responsibilities
1. Enquiry Handling
- Understand the nature and technical scope of each enquiry.
- Forward enquiries to relevant vendors and gather quotations.
- Evaluate vendor quotes and apply suitable mark-up.
- Prepare and send proposals to clients.
2. Client Interaction & Order Follow-Up
- Follow up on submitted proposals with clients.
- Communicate via phone, email, or MS Teams to address client queries.
- Work towards converting proposals into confirmed service orders.
3. Job Execution Coordination
- Upon confirmation, share agent/delivery information with vendors.
- Track the execution of the service job.
- Ensure timely receipt of service/job completion reports from vendors.
4. Billing & Documentation
- Create re-billing files based on service reports.
- Coordinate with the accounts department for invoice processing.
5. Internal Team Coordination
- Monitor and manage incoming enquiries.
- Analyze and distribute enquiries among team members.
- Ensure timely response and smooth service execution.
Qualifications
- Educational Qualification : Diploma in Electronics / Communication / Marine Engineering or equivalent.
- Professional Experience : Minimum 2 years of experience in the shipping or marine services industry.
- Industry Background : Preferably from NAVCOM (Navigation & Communication) services.
Requirements
- Basic understanding of marine navigation and communication systems.
- Familiarity with vendor coordination, proposal drafting, and job execution tracking.
- Proficiency in MS Office, Outlook, and Microsoft Teams.
- Ability to read technical documents and vendor quotations.
- Understanding of billing workflows and documentation procedures.
Company at a glance
Founded in 1998, Station Satcom is a global leader in integrated remote communication solutions. With over 25 years of expertise, we deliver end-to-end services across Satellite Communications, Navigation Communication, Vessel IT, Cybersecurity, and IOT Solutions designed to perform in the world’s most demanding environments.
With offices in over 9+ countries and strategic partnerships in more than 21 regions, our solutions power operations across land, sea, and air. From commercial vessels to critical infrastructure, we support industries including maritime, defense, offshore energy, logistics, aviation, and enterprise.
We are trusted for our ability to deliver reliable, secure, and high-performance connectivity, backed by a global support network and a commitment to innovation. Whether enabling vessel tracking, crew welfare, onboard surveillance, or cyber protection, we ensure seamless communication and operational uptime—wherever you are.
At Station Satcom, connectivity isn't just what we do—it's how we empower the world to operate smarter, safer, and stronger.
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