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State of Play Hospitality

Store Supervisor - ThruDark

London · On-site
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About this role


“ENDEAVOUR THROUGH ADVERSITY”

Job Title: Store Supervisor 
Reports to: Store Manager
Location: Battersea Power Station
Contract: Permanent Part Time 15 hours Fully Flexible Weekend Position

About the Role
ThruDark is recruiting for a Store Supervisor to support the launch and operation of our new store at Battersea Power Station.
This is a customer-facing role suited to a confident, driven individual with strong interpersonal and leadership skills. As Store Supervisor, you will play a key role in the daily running of the store - leading by example on the shop floor, ensuring exceptional customer service, maintaining operational standards, and supporting your team to deliver a best-in-class retail experience.
You’ll uphold the ThruDark values of Humility, Unity and Integrity while inspiring those around you to do the same.
Key Responsibilities
  • Lead by example, delivering excellent customer service and a positive in-store experience.
  • Motivate and guide the team to achieve sales and performance targets.
  • Support daily store operations, including opening and closing duties, cash handling and stock management.
  • Assist with product presentation and visual merchandising to maintain brand standards.
  • Manage and resolve customer queries professionally and efficiently.
  • Work collaboratively with the Store Manager on commercial decisions and operational improvements.
  • Ensure compliance with health and safety regulations and company procedures.
  • Maintain a clean, organised, and welcoming sales environment.
  • Demonstrate strong product knowledge and enthusiasm for the brand.
About You
  • Proven experience in a supervisory or senior sales role within premium or performance retail.
  • Excellent communication and leadership skills.
  • Ability to work flexibly, including evenings, weekends, and bank holidays.
  • Commercial awareness and a proactive attitude.
  • Strong organisational and multitasking abilities.Confidence using POS systems and basic MS Office.
Desirable but not essential:
  • Experience working with premium or technical apparel (outdoor, tactical, performance, or lifestyle brands).
  • Experience handling VIP or high-value customers.
  • Personal interest in outdoor pursuits, fitness, adventure.
In Return
  • Be part of a passionate, high-performing retail team during an exciting new launch.
  • Competitive hourly rate.
  • ThruDark kit vouchers throughout the contract.
  • All the latest tech & software you need to perform your role.
  • Enhanced pension scheme.
  • Supportive and inclusive workplace culture.
Our Commitment
  • We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.

Company at a glance

State of Play Hospitality is a rapidly growing international operator of tech-enabled social entertainment concepts. State of Play has created and operates several category-leading concepts in the US and UK, including Bounce, Hijingo and Flight Club (under license in North America). All of the group’s concepts offer design-led, immersive environments, upscale food and beverage programs as well as highly engaging gameplay.

Founded2012
Team Size501-1,000 employees
WorkspaceOn-site
IndustryHospitality
Location
London, England, United Kingdom
Websitestateofplay.com
LinkedInLinkedIn

Top Benefits

  • Competitive hourly rate
  • ThruDark kit vouchers
  • Latest tech and software
  • Enhanced pension scheme
  • Supportive and inclusive workplace culture

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