General Manager Whitehorse - Relocation package available
About this role
Some of what you will do
We are seeking a dynamic and strategic General Manager to lead our retail operations team and drive operational excellence. As a General Manager, you will champion our selling model, inspire a customer-first mentality, and foster a culture of continuous improvement. Your leadership will be pivotal in achieving business and financial results, developing talent, and enhancing customer experiences.
Specifically, you will
- Drive Operational and Sales Excellence: Model and nurture our sales culture to add value for our customers. Oversee all aspects of Brand Standards and implement continuous improvement initiatives.
- Leadership: Lead by example and with purpose, motivate and empower your team, and inspire exceptional customer service. Execute day-to-day floor leadership duties, making confident and purposeful decisions.
- Strategic Vision: Develop and execute a strategic vision to promote a customer-first mentality within the team. Inspire and work through your entire store team to bring this vision to life.
- Financial Management: Achieve business and financial targets by monitoring budgets, analyzing reports, and making informed decisions.
- Business Development: Identify and pursue business development opportunities, partner with customers for B2B solutions, and drive sales conversion.
- People Management: Manage scheduling, coach and develop talent, recruit top talent, and nurture employee engagement. Create an environment in which you and your team focus on development as a priority.
- Communication: Disseminate business communications, initiatives, and results. Act as a change leader and ensure transparency.
- Health & Safety: Ensure compliance for all aspects of Health & Safety, Asset Protection (AP), Privacy, and company policies and procedures.
Some of what you need
- 3-5 years of experience in a retail management role. Preferably as a General Manager.
- Proven experience with achieving sales and service targets with a customer-centered approach.
- Ability to lead in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
- Excellent communication and interpersonal skills, people are inspired by your communication.
- Experience in coaching, developing talent, and managing teams.
Some of what you will get
- Associate discount
- Health and dental benefits
- Competitive PTO; Personal Days
- RRSP/DPSP program
- Performance bonus
- Learning & Development programs
#WorkLearnGrow2
- And more...
About the Team
Company at a glance
For nearly 40 years, Staples has been a trusted leader in delivering end-to-end workplace solutions for consumers and businesses of all sizes across a broad range of industries. The company provides a comprehensive portfolio of products, strategic solutions, and services including print and marketing, shipping, technology, and travel. Its specialized assortment includes high-quality office supplies, janitorial products, technology, furniture, and breakroom essentials, all supported by best-in-class supply chain capabilities and a dedicated team of experts committed to making the workday easier. Headquartered near Boston, Massachusetts, Staples operates throughout North America via direct B2B sales, e-commerce, and more than 900 retail stores. To learn more, visit your local U.S. Staples store, download the Staples app, explore Staples.com or StaplesBusiness.com, or follow @Staples on social media.
Top Benefits
- Associate discount
- Health and dental benefits
- Competitive PTO
- Personal days
- RRSP/DPSP program
- Performance bonus
- Learning & Development programs
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