Senior Manager - Operations

Job Function

Warehouse & Cold Chain Management

Job Summary

The Senior Manager - Warehouse and Cold Chain Management is responsible for the overall management and strategy of the Warehouse, including Transportation and Order Processing function. He/She drives strategic initiatives, large-scale implementation projects and interventions, and sets the direction of the warehouse’s business continuity and planning.

He/She is a strategic advocate, sensitive to customers’ needs, and is pro-active to deliver results and persuasive to obtain buy-in among internal and external stakeholders. Being resourceful and systematic, he/she exercises active management of business resources, manpower, internal assets and external partners to drive profitability of the business.

Job Responsibilities/Key Tasks(External)

Business Administration Operations 

• Drive and expand recurring revenue streams within the framework of the organisation’s vision and overall objectives
• Front development, communication and implementation of effective growth strategies and processes
• Drive development of business continuity and succession management for mission critical roles that have financial impact to the organisation
• Foster a value-based culture and a culture of accountability in the organisation
• Drive the organisation's governance, compliance issues and reporting
• Drive organisation’s compliance to data governance and protection
• Lead high-performing teams, attract and retain talent, provide mentorship and guidance to management
• Drive development of resource and cost management optimisation plans based on the market practice and business environment
• Drive operational policies, standards and procedures
• Drive risk mitigation plans

Business Process/Continuous Improvement 

• Provide overall and strategic leadership, develop long-term planning and lead to realise the organisation's growth agenda
• Drive improvements to the organisation's operations through feedback and identification of issues
• Drive business process improvement solutions to determine effectiveness

Safety and Health 

• Set organisational Workplace Safety & Health (WSH) strategy to manage compliance rates
• Drive safety and health risk assessment
• Drive behavioural change at organisational level to address non-conformance of WSH standards
• Drive WSH solutioning discussions around suggestions to improve existing processes

Technology Application 

• Drive organisational transformation projects and programmes development

Sales and Customer Service 

• Cultivate strong relationships with public and private sector stakeholders
• Drive business plans to grow the markets of vertical sectors
• Drive business plans to grow the business
• Engage in targeted conversations that steer customers to solutions that address their needs
• Drive intervention strategies to mitigate gaps in delivery of logistics services

Job Requirements

• Knowledge of SAP/Warehouse Management System (WMS)
• Proficiency in Microsoft Office/Power Platform Applications 

Professional Qualifications & Relevant Experience

• Diploma/Degree in any logistics-related field
• Minimum 8 years of relevant working experience
• Singaporean only

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