Corporate Receptionist - Green Park, Reading

Overall Purpose

As a Corporate Receptionist / Guest Experience Host, you are the face of Green Park and the first impression for occupiers, visitors, clients and contractors.

You will deliver an exceptional 6-Star customer experience by creating a welcoming, professional and efficient reception environment while ensuring the highest standards of security, presentation and operational excellence.

You will take full ownership of the reception area, acting as a brand ambassador for Green Park, St. James, Knight Frank and Mapletree, building strong relationships with occupiers and colleagues while contributing to a positive workplace experience.

Duties and Responsibilities

The below listed task/responsibilities are not exhaustive:

• Deliver a warm, professional and memorable welcome to every visitor, occupier and client.
• Stand to greet visitors whenever possible and remain visible and approachable throughout the working day.
• Create an outstanding first impression by providing a genuine, personalised and proactive service.
• Build positive relationships with occupiers and regular visitors, recognising returning guests where possible.
• Respond to enquiries confidently, efficiently and professionally.
• Resolve customer concerns calmly and professionally, escalating where appropriate.
• Promote Green Park's 6-Star Service standards in every interaction.
• Take full ownership of the reception and surrounding areas ensuring they remain immaculate, organized and always welcoming.
• Manage visitor arrivals using the Visitor Management System.
• Verify visitor identity and ensure compliance with site security procedures.
• Notify hosts promptly of visitor arrivals and monitor waiting guests.
• Answer incoming telephone calls professionally and transfer calls appropriately.
• Maintain reception inboxes and respond to emails promptly.
• Ensure reception supplies, marketing material and information displays remain fully stocked and up to date. Communicate with Building Manager to order stationery and reception consumables.
• Handle incoming and outgoing post, courier deliveries and deliveries in accordance with site procedures.
• Build excellent working relationships with occupiers across Green Park.
• Provide information and assistance regarding the estate, facilities and local amenities.
• Support occupier engagement initiatives and community events.
• Assist with event coordination and hospitality support where required.
• Promote Green Park services and facilities positively.
• Complete daily administrative tasks accurately and within required timescales.
• Maintain reception records and visitor logs.
• Update occupier information, telephone directories and operational databases.
• Produce reports as requested by Building Management or the Front of House Manager.
• Assist with facilities administration and helpdesk requests.
• Ensure documentation is maintained in accordance with company procedures.
• Take ownership of reception presentation standards.
• Liaise proactively with Cleaning, Security, Facilities and Maintenance teams to resolve issues quickly.
• Report defects promptly using the Ventify system.
• Ensure reception areas consistently reflect Green Park's premium workplace environment.
• Work collaboratively with Reception, Security, Facilities Management and Building Management teams under the Green Park "One Team" philosophy.
• Support colleagues across multiple reception locations when required.
• Assist in the induction and training of new team members.
• Share knowledge and best practice across the Front of House team.
• Attend team meetings, training sessions and briefings.

Health, Safety & Security

• Follow all security, emergency and evacuation procedures.
• Maintain awareness of all Health & Safety policies.
• Report accidents, incidents, hazards and security concerns immediately.
• Support emergency response procedures including Fire Marshal or First Aid responsibilities where trained.
• Ensure all visitors comply with security requirements.

Continuous Improvement

• Look for opportunities to improve customer experience.
• Contribute ideas to improve reception services and occupier engagement.
• Support innovation and continuous improvement initiatives.
• Maintain knowledge of Green Park operations, occupiers and services.
• Undertake any other reasonable duties requested by management.

Experience

• Previous experience in a Corporate Reception, Concierge, Hotel Reception or Customer Service environment.
• Experience delivering premium customer service.
• Experience using Microsoft Office applications.
• Experience using Visitor Management Systems.
• Hospitality or luxury customer service background.
• Experience within commercial property or workplace environments.
• First Aid qualification.
• SIA Licence.