D&T Technical Support Officer, Asia Pacific
About this role
About the Role
Key Responsibilities:
User & Technical Support
- Provide on-site and remote technical support to users across Asia Pacific locations.
- Troubleshoot laptops, desktops, mobile devices, Microsoft 365 applications, printers, peripherals, and meeting room technology.
- Support workstation setup, relocation, and hardware deployment.
Incident & Service Request Management
- Manage incidents and service requests through the IT ticketing system.
- Perform troubleshooting and coordinate escalations where required.
- Work with vendors and regional teams to resolve issues within agreed service levels.
Device & Asset Management
- Install, replace, and troubleshoot end-user devices.
- Maintain accurate asset and inventory records.
- Coordinate repair, replacement, and disposal activities.
- Ensure devices comply with company technology standards.
Infrastructure & Operational Support
- Perform basic troubleshooting for network and connectivity issues.
- Support local office environments and business operational systems.
- Assist with regional technology deployments, upgrades, and maintenance activities.
Security, Compliance & Documentation
- Follow company IT and information security policies.
- Support user access administration activities.
- Assist with audit and compliance requirements as needed.
- Maintain accurate support documentation and records.
What We're Looking For
- Diploma or Degree in IT or related field
- 2+ years' experience in IT Support, Desktop Support, Field Support, or Technical Support
- Strong knowledge of Windows 10/11, Microsoft 365, and Teams
- Experience with hardware deployment, troubleshooting, and basic networking (LAN/Wi-Fi)
- Familiarity with ITSM tools
- Exposure to Intune, Entra ID, Defender, or Microsoft 365 administration is a plus
- Excellent customer service, communication, and problem-solving skill
- Able to work independently in a fast-paced environment
- Experience supporting multi-site users across APAC preferred
- Background in airport, retail, hospitality, or operational environments is advantageous
Company at a glance
SSP is the world's leading travel food company, with 50,000 people serving millions of travellers across 38 markets.
From bespoke local concepts to brands including Starbucks, Pret A Manger and Marks & Spencer, we operate restaurants, cafés, bars, lounges and food led convenience stores in airports, rail stations and other travel hubs worldwide.
Our purpose is to be the best part of the journey, making every journey taste better through great food and hospitality.
Our people are at the heart of our business and our values are integral to our business, underpinning everything we do.
- TEAM. Team is everything. We actively support, respect and care for each other. With collaboration at the heart, we build strong relationships and deliver safe outcomes.
- PASSION. We bring energy, passion and commitment to everything that we do. Taking pride in our work, we go the extra mile to make every journey count.
- CURIOSITY. We approach everyday with open minds and thoughtful questions. We are agile and customer-focused, always looking for ways to deliver an exceptional experience.
- OWNERSHIP. We own our role completely, caring for every detail that shapes the SSP experience. Through genuine hospitality and continuous improvement, we make every moment matter.
www.foodtravelexperts.com
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