Coffee Shop General Manager - Tim Horton's
About this role
Kelowna International Airport (YLW) | Tim Horton's
- $70,000 / year
- Opportunity for quarterly bonus and year-end super bonus
- Comprehensive Benefits Package
- Career Progression Opportunities
- Coffee Shop Environment
Are you an experienced food service professional with a passion for high-volume environments, a commitment to food safety, and strong leadership skills?
What You’ll Do:
- Oversee Front and Back of House Operations: Supervise, manage, and evaluate Team Member performance, providing feedback and ensuring task completion.
- Ensure Food Quality and Safety: Maintain recipe adherence, portion control, and compliance with brand and food safety standards.
- Control Costs: Manage food and labor expenses to maximize profitability.
- Lead and Develop the Team: Recruit, train, and guide a team of dedicated Food Travel Experts. Set goals and foster a positive, efficient work environment.
- Maintain Systems and Standards: Ensure compliance with company policies, state health, and sanitation regulations.
- Merchandising: Manage inventory, display standards, and signage.
- Office Management: Oversee funds management, inventory, purchasing, scheduling, and payroll.
- Forecasting and Budgeting: Assist in sales performance monitoring and budget analysis.
- Problem Solving: Address and escalate routine issues as needed.
What We’re Looking For:
- Education: High School Diploma or equivalent; Associate’s degree or relevant coursework preferred.
- Experience: Minimum of 4 years of restaurant management experience in a coffee shop environment.
- Skills: Coffee Shop restaurant management experience, proficiency in MS Office and POS systems, and strong organizational abilities.
- Interpersonal Skills: Strong communication skills, ability to work with executives and diverse teams, and a proven track record in conflict resolution.
- Ability to obtain clearance on a 5 year Transport Canada background check
Why Join Us?
- Exciting Work Environment: Be part of a high-energy, fast-paced airport setting.
- Career Growth: SSP Canada is one of the world’s largest restaurant operators, offering ample opportunities for advancement.
- Comprehensive Benefits: Health, Dental, Vision, Life Insurance, RRSP w/ company match, Paid Time Off, and Employee Assistance Program.
Ready to Apply?
If you're ready to lead in a fast-paced, high-volume environment and make your mark, we want to hear from you!
Additional Statements
Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation.
SSP Canada is an equal opportunity employer and complies with the requirements of the Accessibility for Ontarians with Disabilities, 2005 in our recruitment and employment practices. If you require accommodation at any stage of the recruitment process, including the interview and assessment stage, due to a disability, please inform us of your need and the nature of the accommodation(s) that may be required.
This position is located in a secure airport environment and a Restricted Area Identification Card (RAIC) is required. All candidates must be legally authorised to work in Canada and must be able to provide the necessary government-issued documentation required for airport security clearance. Documentation will be reviewed during the onboarding process in accordance with Transport Canada regulations. Further information can be found at:
https://tc.canada.ca/en/programs/non-funding-programs/transportation-security-clearance-program/apply-transportation-security-clearance
Company at a glance
SSP is the world's leading travel food company, with 50,000 people serving millions of travellers across 38 markets.
From bespoke local concepts to brands including Starbucks, Pret A Manger and Marks & Spencer, we operate restaurants, cafés, bars, lounges and food led convenience stores in airports, rail stations and other travel hubs worldwide.
Our purpose is to be the best part of the journey, making every journey taste better through great food and hospitality.
Our people are at the heart of our business and our values are integral to our business, underpinning everything we do.
- TEAM. Team is everything. We actively support, respect and care for each other. With collaboration at the heart, we build strong relationships and deliver safe outcomes.
- PASSION. We bring energy, passion and commitment to everything that we do. Taking pride in our work, we go the extra mile to make every journey count.
- CURIOSITY. We approach everyday with open minds and thoughtful questions. We are agile and customer-focused, always looking for ways to deliver an exceptional experience.
- OWNERSHIP. We own our role completely, caring for every detail that shapes the SSP experience. Through genuine hospitality and continuous improvement, we make every moment matter.
www.foodtravelexperts.com
Top Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- RRSP with company match
- Paid Time Off
- Employee Assistance Program
- Quarterly bonus
- Year-end super bonus
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