Operations and Strategy Specialist

We’re looking for an Operations Specialist to join a growing support team. In this role, you’ll handle customer calls, identify patterns, surface operational issues, and escalate insights that improve both customer and client experience.

What you’ll do:

• Handle inbound customer support calls

• Communicate with English-speaking restaurant clients when needed

• Identify recurring issues and escalation risks

• Provide clear, actionable summaries to internal teams

• Track patterns and proactively surface insights

What we’re looking for:

• Strong spoken and written English

• Excellent listening and problem-solving skills

• High ownership and attention to detail

• Comfortable working in fast-paced environments

• Analytical

• Open to shifting schedules

• Bonus if you have:

• Escalation or client-facing support experience

• Hospitality or restaurant operations exposure

• Startup experience