Customer Service Representative- St. Cloud, MN
About this role
Spee Dee Delivery is a family owned and operated company that was started in 1978 by Donald and Sylvia Weeres. Our core business is in standard, next-day, ground delivery. The corporate headquarters and main sort facility is located in St. Cloud, MN. We currently employ over 1,800 employees company wide and over the years we have expanded throughout the Midwest.
Job Summary
The Customer Service Representative will receive, investigate, and respond to all customer inquiries regarding shipments, service, and concerns.
Hours and Wages
- Monday-Friday, 7:00AM-4:00PM or 9:00AM-6:00PM
- $18.00-$20.00 per hour, based on experience
Duties and Responsibilities
- Confer with customers via telephone or email in order to trace packages and arrange deliveries
- Obtain details of customer complaints or compliments
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
- Act as a liaison between customers and drivers to resolve delivery issues
- Communicate with the claims department and branch managers to resolve discrepancies
- Retrieve manifests and other shipper information to aid the process of tracing shipments
- Document and record mis-deliveries, follow-ups, and alternate delivery addresses
- Perform other related duties as assigned
Skills and Abilities
- Excellent verbal and written communication skills
- Attention to detail and accuracy
- Knowledge of basic computer skills
- Professional telephone etiquette and good listening skills
Education and Experience
- At least 18 years of age
- High school diploma or equivalent preferred
- Customer service, administrative, or clerical experience preferred
Physical Requirements
- Prolonged periods sitting at a desk, working on a computer, and answering the phone
- Must be able to lift up to 15 pounds at times
Benefits
- Health Insurance, Dental Insurance, Life Insurance, Paid Time Off (PTO), Employee Assistance Program, 401(k) Plan, Quarterly Bonuses, and more.
EEO and Affirmative Action Statement
Spee Dee Delivery Service, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or protected Veteran status.
Must be able to pass a criminal background check.
Company at a glance
Spee-Dee Delivery Service, Inc. is the undisputed leader in final mile delivery across the Midwest. We offer an unparalleled next-day delivery network, straightforward and cost-effective pricing, and a dynamic range of services tailored to meet our customers’ evolving needs.
Every Package Every Day embodies our unwavering commitment to delivering consistency and reliability for our loyal customers. As a proud second-generation family-owned business, we prioritize a customer-centric approach and cherish long-lasting partnerships. Our transparent pricing model allows customers to easily identify cost savings, with clearly defined rates and minimal additional charges. This gives shippers a significant competitive advantage when choosing a carrier for their critical shipments.
Since 1978, parcel deliveries have been our cornerstone. We’ve since expanded to include Spee-Dee LTL, offering customers the convenience of our pallet service, and Spee-Dee Logistics, providing comprehensive solutions for warehousing and fulfillment needs.
Elevate your company’s presence by choosing Spee-Dee Delivery as your premier carrier in the Midwest.
Top Benefits
- Health Insurance
- Dental Insurance
- Life Insurance
- Paid Time Off
- Employee Assistance Program
- 401(k) Plan
- Quarterly Bonuses
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