Outside Service Technician 

The vision of SouthernCarlson is to develop strong business relationships so we understand our customers' individual needs and provide the best possible service to improve our and their profitability.

Outside Service Technician 

📍 Location: Columbia, SC

📅 Schedule: Monday – Friday | Full-Time with Flexible start/end times

💲 Compensation: $20 - $25 hourly; Based on experience

 

About Us

SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. With deep roots in the construction and industrial supply industry, we serve contractors, builders, and manufacturers with an unwavering commitment to reliability, integrity, and performance.

Our success is built not only on the quality of our products and services, but on a company culture that values people, relationships, and the drive to go above and beyond. We believe that how we serve is just as important as what we deliver.

Our Core Values

At SouthernCarlson, our core values guide everything we do—from how we treat our team members to how we serve our customers and partners. These values are at the heart of our mission to solve problems, build trust, and provide unmatched service.

🔧 Provide Fanatical Service
We don’t just talk about service—we live it. Fanatical service means treating every challenge like our own, going above and beyond to deliver faster, better solutions that exceed expectations.

⚡ Act With Urgency
In our industry, time is everything. Whether it’s a quote, an answer, a delivery, or a solution—urgency isn’t optional. We respond quickly, because every second matters.

🤝 Earn & Maintain Trust
Trust is the foundation of every strong relationship. We work hard to earn it—every day—with our customers, vendors, and coworkers, and we never take it for granted.

📈 Continuously Improve
We’re committed to growth—personally, professionally, and organizationally. We challenge ourselves to improve every process, every experience, and every interaction, because better never stops.

 

What You’ll Do

We’re hiring an Outside Service Technician who enjoys troubleshooting equipment, working directly with customers, and delivering exceptional field service. You will perform installation and repair of industrial equipment which may include electrical, mechanical and gas engines.  The work is completed at customers’ sites or branch locations as warranted.  If you have strong mechanical skills and enjoy solving problems while helping customers maximize equipment performance, this role is for you.

• Troubleshoot and repair of nail guns and staple guns for customers
• Demonstrate and provide effective equipment operation and daily maintenance training to customers
• Regularly complete customer orders
• Complete and submit appropriate documentation (work orders, parts orders, time sheets, etc.)
• Communicate with sales team to ensure customer satisfaction
• Problem-solve with sales team to determine best resolution to customer issues
• Interact with customers, providing the highest levels of service and productivity.

What You Bring

• Troubleshoot and repair industrial equipment at customer locations and branch facilities
• Demonstrate proper equipment operation and provide maintenance training to customers
• Manage customer service calls and coordinate outside service schedules
• Identify opportunities to improve customer operations and recommend solutions
• Process customer orders and support inventory management needs
• Complete work orders, parts orders, time sheets, and other required documentation
• Communicate with sales teams to ensure customer satisfaction and resolve issues
• Deliver outstanding customer service while maintaining productivity and professionalism
• Work independently to support customers and drive service excellence

What We’re Looking For

✔ Experience with machine maintenance, pneumatic tools, or electric power tool repair required
✔ Construction, packaging, fastening, or industrial supply experience preferred
✔ Strong mechanical aptitude and troubleshooting skills
✔ Customer service and sales-oriented mindset
✔ Strong organizational skills and attention to detail
✔ Ability to quickly learn and retain technical knowledge
✔ Basic computer skills
✔ Valid driver's license with satisfactory driving record
✔ High school diploma or equivalent required
✔ Bilingual (English/Spanish) a bonus
✔ Ability to lift 50 lbs regularly and up to 100 lbs occasionally

Why You’ll Love Working With Us

💰 Compensation –  Competitive Hourly Wage

🕒 Consistent Hours – Monday–Friday daytime schedule with flexible start/stop times
🤝 Team Culture – Family-oriented, collaborative environment
💼 Comprehensive Benefits – Medical, Dental, Vision
📈 Retirement – 401(k) with company match
🕒 Time Off – Paid Time Off (PTO) and holidays
🚀 Career Growth – Advancement opportunities with a growing national brand

Ready to Build Your Future with SouthernCarlson?

Apply today and take the next step in your career!

All offers are contingent on a successful background check and drug screening.

At SouthernCarlson, we are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.

 

SouthernCarlson, Inc. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.