Intake Process Support (Admin Assistant)

Position Summary

The Intake Process Support plays a key role in clinic operations by managing administrative and workflow processes, ensuring documentation, referrals, and medical records requests are completed accurately and on time.

Job Details

• Work setup: Work from home
• Work Schedule: Monday – Friday, 8am – 5pm MST
• Holidays: US Holidays (Client Holiday Calendar Provided)

Key Responsibilities

• Fax Management: Sort all incoming faxes by following a step-by-step process to route each fax to its correct destination.
• Internal Referrals: Review and submit all internal referral requests, following the established process.
• Plans of Care: Resend expired Plans of Care according to the defined process.
• Medical Records Liaison: Serve as the point of contact for patient Medical Records requests, coordinating between our team and our third-party requester company.

Qualifications

• 2+ years of experience in healthcare administration, patient intake, customer service, scheduling, or a related support role.
• Proven experience in providing general admin support like Fax Management, Follow-up, Coordination, etc.
• Previous experience in behavioral health, therapy services, ABA services, or other healthcare-related environments.
• Experience working with Electronic Medical Records (EMR) systems such as Raintree, CentralReach, Therabill, or similar platforms is preferred.
• Ability to maintain confidentiality and comply with HIPAA and other healthcare privacy regulations.
• Knowledge of insurance verification, authorization processes, Medicaid eligibility, and healthcare benefits is an advantage.
• Excellent verbal and written English communication skills, with the ability to interact professionally and compassionately with patients and families.
• Strong organizational and time-management skills, with the ability to manage multiple tasks in a fast-paced environment.
• Proficient in Microsoft Excel and other Microsoft Office applications.
• Strong attention to detail with the ability to maintain accurate patient records and documentation.
• Ability to follow established procedures while exercising sound judgment when escalating complex issues.