Service Design Manager

Service Design Manager

Are you an experienced Service Manager looking to broaden your service design expertise in high-profile, secure client environments where precision matters? Or do you already have service design experience and want a fresh challenge?

Joining our established Service Management team as a Service Design Manager, you’ll play a key role in shaping and designing end-to-end services for distinguished client accounts operating within secure environments. You’ll work closely with Solution Architects, project teams and service leaders to turn requirements into robust, scalable service models – ensuring everything is designed right first time and ready for successful delivery and operation.

This is a great opportunity for someone who understands how services are designed and built and is looking to broaden their impact, with support and development to grow into more design and architecture-focused roles.

This is a hybrid role based in Farnborough, with an expectation to be onsite 2 to 3 days per week.

What you'll be doing:

• Lead the end-to-end design of new and transitioning services, ensuring they are fit for purpose and ready for delivery into live environments.
  • Collaborate with project teams, service owners and technical specialists to translate requirements into effective service models and operational support structures.
  • Shape and define service offerings, including scope, deliverables, commercial considerations and risk, supporting business development activities.
  • Establish and manage service cost models, budgets and forecasts, identifying opportunities to improve efficiency and deliver value for money.
  • Define and implement service performance measures, including Service Level Agreements and Key Performance Indicators, ensuring services meet contractual and client expectations.
  • Drive continual service improvement and innovation, optimising service models through automation, tooling and new technologies.
  
  What you’ll bring:
• Strong understanding of service delivery models within an Information Technology services environment.
  • Experience managing services against Service Level Agreements and Key Performance Indicators.
  • End-to-end service design expertise, with a clear understanding of how service components interconnect and operate together.
  • Experience working with stakeholders across delivery, infrastructure and project environments.
  • Ability to articulate service and user impacts within solution-led designs.
  
  It would be great if you had:
• Experience of cost modelling for new services or service changes.
  • Exposure to service architecture or working closely with Solution Architects.
  • Knowledge of supplier or contract management.
  • Experience in budget ownership and financial tracking.
  
  If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Location: Farnborough.
Security Clearance Level: Security Cleared (SC).
Internal Recruiter: Paul
Referral Bonus: £1500

If you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.