Process Assistant O2C

Are you looking for a detail-focused finance role where your work makes a real impact? We’re expanding our friendly and growing team and are looking for a dedicated individual to join us. If you enjoy problem solving, working with data and carrying out debt collection activity, this could be a great fit for you.

Our team works closely together in a supportive, structured environment where accuracy, trust and collaboration are key. We play an important role in processing Accounts Receivable invoices, preparing banking transactions, posting and reconciling payments, monitoring aged debt reports, resolving disputes and helping to reduce customer debt. You’ll help ensure activities are completed accurately and on time to provide an excellent service to our client.

This role is hybrid, with Newport as your base location, and you’ll be required to attend the office two days per week.

What you'll be doing:

• Processing AR invoices, banking transactions and payment reconciliations accurately and within agreed timescales.
• Monitoring workloads to support service delivery and achieve Service Level Agreement targets and key performance indicators, escalating issues where appropriate.
• Taking ownership of customer debt queries, disputes and issues within your remit and working to resolve them effectively.
• Supporting the production of management information to help identify issues and contribute to continuous service improvement.
• Managing your workload effectively while providing support to colleagues to help achieve team objectives.
• Handling enquiries via email and telephone, resolving them where possible or escalating as required.

What you’ll bring:

• Strong Microsoft Excel and Microsoft Word skills.
• Excellent attention to detail and accuracy when handling financial and operational data.
• Ability to prioritise your workload and meet deadlines with appropriate support when required.
• Strong problem-solving skills and the ability to work independently while adapting to changing priorities.
• Ability to build positive working relationships with colleagues, clients and stakeholders.
• Clear and professional communication skills, both written and verbal.

It would be great if you had:

• Experience working within a finance administration environment.
• Experience delivering customer-focused service.
• Knowledge of Oracle systems.

If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

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