Steward

We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

The Steward works with the culinary team to clean and sanitize pots, pans, utensils, the kitchen and other kitchen equipment, in accordance with time, product and placement standards to ensure total guest satisfaction.
The Steward adheres to hotel standard in operating the dish machine to ensure designated restaurant and kitchen are properly cleaned and maintained. Assists in cleaning of other kitchen equipment such as pots and pans. Completes other special projects assigned.

What you’ll be doing

Key Job Functions

• Use correct cleaning chemicals for designated items, according to OSHA Standards
• Setup and organize work station with proper equipment
• Check the working condition of equipment to make sure it works properly.
• Fill the dish machine with proper water level and ensure the temperature level is set to standard
• Organize the breakdown area for dirty ware
• Remove excess food/debris from soiled ware before placing them in the machine
• Position dirty ware in the designated racks for cleaning
• Remove washed ware and allow them to dry -put them in designated area
• Inspect the cleanliness and condition of all washed equipment and areas; re-clean any item not meeting standards
• Handle all dishes carefully to prevent breakage and losses
• Change dish machine water/fill and refill as to ensure all dishes are properly cleaned
• Clean spills in kitchen and work areas immediately
• Transport garbage can from kitchen and work areas to dumpster, empty and clean according to standard
• Report damages, maintenance, problems or safety hazards to supervisor
• Organize and restock wash areas for next shift
• Build solid relationship with your Colleagues
• Treat colleagues with respect and dignity
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
• Deliver Passionate & Engaging Service to our Guests
• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
• You will consistently deliver our GUEST model:
  • Greet or welcome everyone, warmly with a smile
  • Use eye and ear contact and guest’s name
  • Establish/anticipate needs
  • Solve and own all requests/complaints
  • Thank everyone

Anticipated Pay Range & Additional Job Information

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here’s a snapshot of what we offer:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you’ll want to use these ✈️)
• Additional Perks & Employee Discounts
  
  

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Before You Apply

To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.