About this role
We’re People People. Are you?
We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀).
With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.
But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).
What this role is all about
What this role is all about
Great dining experiences are all about timing, teamwork, and delivering exceptional service. As a Food Runner, you’ll play an important role in connecting our kitchen and restaurant teams — ensuring guests receive fresh, accurate, and beautifully presented meals quickly and efficiently.
This role is perfect for someone who thrives in a fast-paced hospitality environment, enjoys staying active, and loves being part of a collaborative team. You’ll help keep restaurant operations flowing smoothly while supporting Servers, Culinary teams, and guest satisfaction every step of the way.
If you’re energetic, detail-oriented, and passionate about hospitality — we’d love to meet you.
What you’ll be doing
What you’ll be doing
Deliver food orders from the kitchen to guests quickly, accurately, and professionally while maintaining presentation standards.
Ensure all dishes are prepared correctly and match guest orders before delivering to tables.
Communicate effectively with Servers, Bartenders, Culinary teams, and leadership to support smooth restaurant operations.
Assist with table maintenance, guest requests, and service support throughout dining experiences.
Maintain cleanliness and organization across expo stations, service areas, and dining spaces.
Support restaurants, banquets, lounges, and event operations during high-volume service periods.
Help restock service stations, utensils, condiments, and operational supplies as needed.
Follow food safety procedures, sanitation standards, and hotel operational guidelines at all times.
Monitor guest satisfaction and communicate any service concerns promptly to leadership or service teams.
Assist with setup, breakdown, and side work duties to support daily restaurant operations.
Help create a welcoming, energetic, and team-focused atmosphere aligned with Sonesta’s People People culture.
Any other duties as assigned.
What great looks like
Previous restaurant, food runner, hospitality, hotel, banquet, or customer service experience preferred.
Ability to work efficiently in a fast-paced, high-volume hospitality environment.
Strong communication, teamwork, and guest service skills.
Excellent attention to detail with a focus on accuracy and presentation.
Ability to multitask and remain organized during busy service periods.
Strong understanding of restaurant operations and food service flow preferred.
Positive attitude, strong work ethic, and willingness to support the team wherever needed.
A passion for hospitality, teamwork, guest experience, and creating memorable dining moments.
Flexible availability including evenings, weekends, holidays, and event support as needed.
Anticipated Pay Range & Additional Job Information
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match (available the first day of the month after hire date)
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days (2 weeks of vacation, 6 sick days, 10 paid holidays per year)
- Free parking
- Free shift meal
- $60 Shoes for Crew credit per year
- Fun, family environment
- Sonesta Hotel Discounts (over 1,200 hotels world-wide)
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long-Term Disability Insurance
- Various Employee Perks and Discounts
All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
How we reward you
At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.
Here’s a snapshot of what we offer:
- Medical, Dental & Vision Insurance
- Health Savings Account (HSA) with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation & Sick Time
- Paid Parental Leave
- Company-Paid Life Insurance
- Company-Paid Short-Term & Long-Term Disability
- Hospital Indemnity, Critical Illness & Accident Insurance
- Educational Assistance
- Sonesta Hotel Discounts (yes, you’ll want to use these ✈️)
- Additional Perks & Employee Discounts
Our Commitment to You
Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Before You Apply
To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.
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