Implementation Specialist

Role Description

• Support the pre and post implementation process following all the implementation processes stablished.
• Technical customer facing expert, able to communicate clearly and easily with mainly technical contacts;
• Support on gathering all customer requirements to deliver a thorough and customer focused implementation and configuration strategy.
• Ability to document test scenarios of configuration to support QA.
• SME in a number of the Solera products, particularly understanding the configuration and integration capabilities.
• Collaborate with both configuration and training to support on customer requirements understanding and the broader Solera team to deliver new product developments.
• On occasion train the customer on the newly delivered configuration.
• Support in cross functional alignment with product and sales, to ensure alignment on roadmap
• Provide support on customer deliveries and SME products.
• Support and collaborate on the generation of all the Professional Services documentation

Key Competencies

• 4-6 years of experience in large transformation programs, utilising high-performing teams, ideally leveraging agile methodology
• Technical requirements gathering or business analysis experience, ideally in Automotive or Insurance markets, able to ‘think out of the box’ to deliver value solutions to customers.
• Excellent customer facing skills, collaboration and communication.
• Strong interpersonal skills, able to build relationships within the Professional Services team, passionate about collaborating and communicating mainly with internal stakeholders.
• Meticulous attention to detail.
• Tools and Skills
• JIRA/Confluence
• API Tools POSTMAN, JSON, SOAP, Oauth, XML, CSS etc
• Excel to Macro level
• Relationship with other Solera Departments / Customers
• Product and Development; Customer Support
• On occasion attend meetings with Sales and Final Customers