Manager, Resort Operation Training

• Plan, direct and facilitate the conduct of research, data gathering, evaluation and analysis of Hotel Operations' competencies to facilitate certification, enhancement and development.
  
• Oversee, design strategies, set direction, lead, negotiate, coordinate, monitor and conduct training programs to efficiently implement training plans, targets and objectives, as approved.
  
• Undertake studies, design tools, framework to identify, interpret and incorporate required competencies in developing, designing, preparing and implementing plans, programs, strategies, modules, schedules and budget for training and development.
  
• Design and implement tools, studies and strategies to monitor, evaluate and improve on the performance, effectiveness and feasibility of programs, plans, modules, interventions and other undertakings designed to address the training requirements.
  
• Supervise the development, integration and updating of training plans, strategies, programs, modules, manuals and kits based on identified competencies of staff to achieve operational efficiency.
  
• Engage representatives of departments, client and network in developing goals, executing plans and delivering results.
  
• Communicate clearly and consistently to mobilize teams and build momentum to get things done.
  
• Recommend, check and monitor implementation of training management interventions, strategies, procedures and programs.
  
• Prepare annual Hotel Training budget, subject to approval
  
• Keeps appropriate records of training expenses and tracks it against the budget plan.
  
• Regularly analyses budget data to identify trends and improve cost effectiveness of training investments.
  
• Gathers and organizes credible data to justify changes and additional resources.
  
• Recruit, select, develop, counsel, discipline and evaluate performance of staff to retain a highly motivated and diverse workforce.
  
• Deliver result by maximizing organizational effectiveness and sustainability.
  
• Ensure that staff have the support and tools they need to meet current and long-term organizational objectives.
  
• Align staff, work and systems with the business strategy to harmonize how they work and what they do.
  
• Conscientiously assign performance goals, offer regular performance feedback, and conduct timely performance discussions and reviews.
  
• Provide technical supervision and develop plans for staff to gain necessary knowledge, skills and abilities.
  
• Plan for and support staff in career development opportunities.
  
• Recruit, select, develop, counsel, discipline and evaluate performance of staff to retain a highly motivated and diverse workforce.
  
• Deliver result by maximizing organizational effectiveness and sustainability.
  
• Ensure that staffs have the support and tools they need to meet current and long-term organizational objectives.
  
• Align staff, work and systems with the business strategy to harmonize how they work and what they do.
  
• Conscientiously assign performance goals, offer regular performance feedback, and conduct timely performance discussions and reviews.
  
• Provide technical supervision and develop plans for staff to gain necessary knowledge, skills and abilities.
  
• Plan for and support staff in career development opportunities.
  
• Provide assistance to fellow Team Members to deliver excellent service to guests.
  
•  Interact with guests in a professional and courteous manner.
  
• Knowledgeable about the resort and casino's product and services.
  
• Observe procedures on handling lost and found items.
  
• Observe measures for ensuring safety, security and sanitation within area of responsibility;
  
• Clarify feedback, relay, coordinate and respond promptly and accordingly; and,
  
• Observe, apply, coordinate and cooperate in the implementation of related programs and exercises
  
• With the objective of ensuring compliance to established safety, security and sanitation programs and procedures of the Hotel.
  

Requirements

• College graduate of any Hospitality Management course, degree in Education is an advantage.
  
• At least five (5) years in Hotel Operations
  
• At least five (5) years of working experience in the development, administration, conduct and evaluation of training plans and programs, of which is in managerial capacity.
  
• Attended Hospitality Management and Training and Development seminars
  
• Outgoing and approachable; excellent communication and interpersonal skills
  
• Very good command of both written and spoken English; knowledge of another foreign language is an advantage
  
• Excellent leadership, planning and organization skills
  
• Analytical and result-oriented