About this role
- Provide a professional, advisory and executive support service to the General Manager to assist in meeting the strategic goals of the establishment.
- Implement strategies aimed at cost minimisation, productivity maximisation without reduction of quality standards.
- Ensure operation runs within out looked financial framework.
- Monitor and review Quality Standards for the Department.
- Purchase operational supplies are required within budgt and outlook.
- Daily check of all public areas and guest corridors.
- Report maintenance faults and damage to furniture and fittings in all areas of the hotel to the maintenance department.
- Accurately document lost property (records) and organise distribution of unclaimed items.
- Attend promptly to all guest complaints and requests.
- Complete and update annually Standards and Procedures for the Housekeeping Department.
- Ensure preparation of cleaning schedule for the return of all out of order rooms.
- Ensure completion of monthly linen and toweling stocktake.
- Oversee the inspection of VIP or Vacant Clean rooms.
- Ensure all telephone calls to to the department are accurately logged.
- Participate in the preparation of the Strategic Business and Operation Plans.
- Prepare monthly outlook / forecast reports.
- Attend meetings as required.
- Implement opportunities for quality Team Building.
- Ensure that all associates comply with the grooming and uniform standards.
- Conduct development and performance reviews, identifying key personnel for further development and structured career pathing.
- Implement and maIntain training systems to ensure that associates have the necessary framework and skills to perform their job efficiently and effectively.
- Prepare work schedules and annual leave schedules within budget, business expectations and guidelines of the appropriate industrial legislation.
- Oversee the selection and appointment of new associates within the department.
- Conduct regular staff meetings to keep all associates informed.
- Ensures compliance with legislated health and safety requirements within the workplace.
- Comply with all Corporate and Hotel Standards and Procedures.
Requirements
- At least 10 years managerial experience in a 5 star hotel
- Strong leadership skills and management skills
- Knowledge in Management skills
- Organizational & time management skills
- English communication skills (written/verbal)
Benefits
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