About this role
- Ensure the efficient conduct of table games according to established policies and procedures while maintaining game security and integrity.
- Provide high-quality service to manage patron expectations.
- Deal assigned games in accordance with standard operating rules and procedures.
- Demonstrate competence in chip work, float management, card placement, accurate payout, and other required skills.
- Pay winning and collect losing wagers in a correct and smooth flow of the game, including cash buy-ins, chip buy-ins, and color changes.
- Provide exceptional customer service to patrons and maintain patron identity and gaming history confidentiality.
- Handle patron concerns quickly and efficiently within the scope of authority.
- Invite patrons to register for card membership and assist with any related queries.
- Perform manual shuffles or facilitate machine shuffles of cards as applicable.
- Adhere to regulatory, departmental, and company policies, as well as attendance and punctuality guidelines of the job.
- Ensure compliance with company grooming standards.
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